Baymont by Wyndham Branford/New Haven

This hotel is often chosen for its affordability and convenient location, frequently highlighted by guests as key advantages. While opinions on the physical condition and amenities are highly mixed, the staff consistently receives praise for their helpfulness. The breakfast offerings, however, are a common point of disappointment. The hotel caters well to budget-conscious travelers and road trippers seeking a practical stopover, as well as travelers with pets due to its accommodating policy. Wedding guests also find its location suitable for nearby venues. To ensure a more comfortable stay, guests are advised to confirm the availability of specific amenities like the pool and to manage expectations regarding the complimentary breakfast.

Facilities & Amenities
Guest feedback on the hotel's facilities is notably mixed. The pool is a frequently mentioned amenity, though many guests report it being closed for seasonal cleaning or maintenance, or describe it as small, shallow (around three feet deep), and sometimes not adequately clean. The fitness center is often noted as being closed or used for storage, containing broken equipment. While some guests appreciate the free Wi-Fi and a large parking lot suitable for various vehicle sizes, including trucks, the overall impression of common areas like the lobby is often negative, with descriptions of it being dingy and having strong odors. A significant point of concern for many is the lack of an elevator, which can pose a challenge for guests with luggage or those assigned to second-floor rooms.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly varied feedback. Some guests report their rooms as "extremely clean" and "very clean," while a substantial number describe them as "dirty," "filthy," or "dingy," citing stained walls, bed linens, and carpets. Issues like hair in the bathroom, mold, dust, and even bugs or cockroaches are mentioned. Many rooms are perceived as old, outdated, or run-down, with peeling paint and broken fixtures such as bathroom doors, shower faucets, and sinks. While some find the beds comfortable and soft, others complain about them being uncomfortable, squeaky, or having visible springs. Noise is a pervasive issue, with many guests experiencing disturbances from thin walls, loud televisions from adjacent rooms, door slamming, and general hallway noise. Strong odors, including smoke and musty smells, are also frequently reported.

Dining & Food Quality
The hotel's complimentary breakfast is a consistent point of dissatisfaction among guests. It is widely described as "sad," "underwhelming," "lacking," or a "joke," with many finding it to be "bare bones" and "minimal." The selection is typically very limited, often consisting only of plain bagels, bread, pre-packaged pastries, cereal, and small yogurt cups. The coffee is frequently criticized for being bad or watered down, and often the pot is empty. Guests note a significant absence of fresh items like fruit, eggs, or meat. The breakfast is generally perceived as a "grab and go" style rather than a sit-down meal, and items are often picked over, with slow restocking.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility. Guests highlight its easy access to I95, making it an ideal stopover for road trippers. It is described as being "close to everything," including various local attractions and wedding venues, which is a significant draw for guests attending events in the area. The proximity to essential amenities such as a Dunkin Donuts, gas station, diner, and grocery store adds to its practicality. The hotel also offers a large parking lot that can accommodate various vehicle sizes, including trucks, which is a notable advantage for many travelers.

Staff & Service
The hotel staff receives highly mixed, yet often positive, feedback. Many guests commend the staff, particularly at the front desk, for being "friendly," "helpful," "accommodating," and "attentive," contributing to a pleasant experience. The check-in process is frequently described as quick and easy. However, some guests report negative interactions, including instances of staff being perceived as rude, indifferent, or unprofessional. Housekeeping service is a recurring concern, with many guests noting that rooms are not cleaned daily, trash is not emptied, and towels or linens are not replaced unless specifically requested or exchanged at the front desk. Some guests also mention staff being unavailable at the desk or preoccupied.

Additional Information
The hotel maintains a pet-friendly policy, allowing dogs, though a fee is typically associated with this service. Guests should be aware that the hotel's "no smoking" policy is often violated, leading to pervasive smoke odors in hallways and sometimes in rooms. Housekeeping services are not automatic; guests often need to request service or bring dirty towels to the front desk for exchange. While some guests find the hotel to be a good value for its price, others feel it is overpriced given its condition and limited amenities. The hotel appears to host a diverse clientele, which some guests find contributes to a unique atmosphere.