Baymont by Wyndham Colorado Springs

This hotel is frequently chosen for its convenient location and affordable rates, making it a suitable option for budget-conscious travelers and those prioritizing easy access to local attractions and the highway. While many guests appreciate the friendly and helpful staff, the property itself is often described as being in a state of disrepair, with numerous areas needing significant renovation. Recurring issues include non-functional or poorly maintained facilities, and inconsistent cleanliness standards. To ensure a more satisfactory stay, guests are advised to manage their expectations regarding the hotel's amenities and overall condition, and to inquire directly about the operational status of specific facilities before booking.

Facilities & Amenities
The hotel's pool is a significant point of contention, with numerous guests reporting it to be closed, out of service, or in a state of disrepair, often appearing dirty or green, leading to disappointment, especially for families traveling with children. The Wi-Fi connection is frequently noted as unreliable, with many guests experiencing poor or intermittent service that often fails to reach their rooms. The elevators are also a common concern, described as broken, dirty, or in need of maintenance. While a fitness center is available, some guests found its equipment old or lacking proper supplies. The on-site market offers only a limited selection of drinks and chips, and the ice machines are often reported as broken or inadequate.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed, though many guests express significant concerns. While some rooms are found to be clean and well-maintained, a substantial number of reviews highlight issues such as dirty carpets, stained furniture and linens, and the presence of bed bugs or roaches. Many rooms are described as run-down, with peeling paint, holes in walls, exposed wires, and broken doors or locks. The air conditioning units are frequently reported as faulty or emitting unpleasant odors, and noise levels from adjacent rooms or hallways can be disruptive. In-room amenities like coffee makers, telephones, and hairdryers are often missing or non-functional.

Dining & Food Quality
The hotel offers a complimentary breakfast, but guest experiences vary widely, with many expressing dissatisfaction. While some find the waffles enjoyable, the overall breakfast variety is often described as limited, consisting mainly of cereal, bagels, and biscuits with gravy. Common complaints include food being cold, quickly depleted, or lacking essential items like coffee, milk, or juice. Some guests noted a policy requiring food to be consumed in the breakfast area, with a potential charge for taking items to rooms. The quality of eggs and sausage is frequently criticized, often described as overcooked or unappetizing.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy access to the highway and placing guests conveniently close to various restaurants, shopping centers, and local attractions. Many appreciate its proximity to the USAFA South Gate and the scenic views of Pikes Peak available from some rooms. This accessibility makes it a practical choice for travelers seeking to explore the area without extensive travel. The surrounding area is generally considered convenient for navigating, providing straightforward routes to key destinations.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests commend the front desk team for being accommodating and attentive to their needs, often going above and beyond to assist with requests. The check-in process is frequently described as smooth and efficient, contributing to a positive first impression. Guests appreciate the staff's willingness to address issues, even when facing challenges with the hotel's physical condition. The positive interactions with staff are a recurring theme, often cited as a redeeming quality despite other shortcomings of the property.

Additional Information
The hotel is widely noted to be undergoing or in significant need of renovation, with many guests observing that the property's current condition does not match online photographs. A refundable security deposit is typically required upon check-in, which some guests found to be an unexpected or poorly explained policy. There are mixed reports regarding the pet policy, with some guests noting it as pet-friendly while others encountered conflicting information. Concerns about the hotel's overall environment and security are occasionally raised. Guests have also reported issues with water supply or plumbing in rooms, and some reviews mention potential fire hazards due to exposed wiring or malfunctioning appliances.