Baymont by Wyndham Florence/Muscle Shoals

This hotel is frequently chosen for its convenient location, which places guests close to various amenities and attractions, making it a practical choice for budget-conscious travelers, pet owners, and those on business or sightseeing trips. While the comfortable beds are often highlighted as a positive, many guests report significant concerns regarding cleanliness, particularly the presence of pests and unkempt rooms. Maintenance issues, including broken amenities and general wear, are also recurring themes. Guests should be prepared for a mixed experience with staff interactions and are advised to confirm the availability of specific amenities, such as the pool, prior to their stay to avoid disappointment.

Facilities & Amenities
Many guests express disappointment regarding the hotel's facilities, with the pool being a frequent point of contention as it is often reported as closed, green, or unavailable for use. Similarly, the ice machine and vending machines are commonly found to be out of order or empty, causing inconvenience. The fitness center is also noted by some as being unavailable. On a more positive note, rooms are generally equipped with a refrigerator and microwave, which guests appreciate for storing food and preparing simple meals. While free Wi-Fi is typically available, some guests have experienced issues with its reliability.

Cleanliness & Room Comfort
Cleanliness is a significant concern for many guests, with numerous reports of roaches in rooms and bathrooms. Guests frequently describe dirty floors that leave feet sticky or black, and mention finding stained sheets, hair on towels, washcloths, and bedding, and mold in bathrooms and on ceilings. The overall condition of rooms is often described as worn and in need of renovation, with issues like broken locks, gaps in doors, worn furniture, holes in walls, and peeling ceilings. While the beds are consistently praised for being comfortable, some guests note squeaky beds and noisy AC units. Other comfort issues include no hot water or low water pressure in showers, and a persistent stale smoke smell in some non-smoking rooms.

Dining & Food Quality
The continental breakfast receives mixed reviews, often described as basic but sufficient for a quick start to the day. The pancake maker is a popular feature, though it is occasionally reported as broken. Common breakfast items include eggs and sausage, though the quality of the latter is sometimes questioned. Issues with the coffee machine being out of order or a lack of juice are frequently mentioned. Some guests note a limited breakfast variety and report that supplies like plates or bread can run out quickly, or that food is not replenished adequately, especially towards the end of the breakfast service.

Location & Accessibility
The hotel's convenient location is consistently highlighted as a major advantage, placing guests within easy reach of restaurants, shopping, and local attractions or business facilities. It is often described as being set back from the main road, contributing to a generally quiet atmosphere, and is perceived as being in a safe neighborhood. However, accessibility can be an issue for some, as the property lacks an elevator, which poses a challenge for guests with mobility concerns or those carrying heavy luggage. The parking areas are generally well-lit, contributing to a sense of security.

Staff & Service
Feedback on staff and service is notably mixed. While many guests commend the friendly staff, highlighting their helpfulness and accommodating nature, particularly during check-in, a significant number of reviews describe staff as rude or unhelpful, especially during night shifts or when addressing issues like broken amenities or towel shortages. A major recurring complaint involves housekeeping entering rooms unannounced or well before the designated check-out time, leading to a feeling of invasion of privacy. There are also frequent mentions of staff not cleaning rooms properly, failing to empty trash, or neglecting to replace towels. Issues with an unexpected cash-only deposit and a lack of clear communication regarding hotel policies are also common.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for guests traveling with animals. However, some guests note that finding suitable outdoor areas for pets can be challenging. A recurring issue involves the hotel's deposit policy, with many guests expressing frustration over unexpected cash-only deposits that are not always refunded promptly or without hassle. Housekeeping practices are a frequent point of concern, as staff are often reported to enter rooms well before the 11 AM check-out time, even when "do not disturb" signs are displayed. Some guests have also encountered stink bugs in their rooms, particularly during certain seasons.