Baymont by Wyndham Franklin

The hotel serves as an ideal overnight stop for road trippers and travelers in transit, primarily due to its convenient location directly off the interstate. Guests frequently highlight the good value it offers for a quick stay, appreciating the generally friendly staff and the overall sense of safety. While many find the hotel to be clean, a significant number of reviews indicate that the property is outdated and could benefit from renovations. This makes it a suitable choice for budget-conscious guests who prioritize accessibility and affordability over modern amenities. To ensure a comfortable experience, guests should manage their expectations regarding the hotel's age and the quality of the complimentary breakfast, which receives mixed feedback. Despite some inconsistencies, the hotel remains a practical option for those needing a brief, convenient stop on their journey.

Facilities & Amenities
Guests find the hotel's free Wi-Fi to be a convenient amenity, and some rooms are equipped with useful USB outlets. While a pool is available and sometimes described as clean, many reviews mention it being closed, small, or in poor condition. The fitness center is also noted, though some guests found it out of order. A thoughtful touch appreciated by many is the provision of large, refillable bottles of shampoo, conditioner, body wash, and hand soap, reducing single-use plastic waste. However, several guests reported issues with the AC or HVAC units, citing noise, lack of heating, or even mold. Basic sundries like extra soap or tissues are often skimpy. The elevator can appear worn, and vending machines or ice machines are frequently out of order or non-existent despite signage. Issues with hot water pressure and consistency are also noted, along with TV functionality problems.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as clean and quiet, appreciating the comfortable beds and nice bedding that contribute to a restful night's sleep. Some rooms are also noted for staying cool and dark. However, a significant number of reviews highlight considerable issues. Common complaints include dirty carpets, dusty surfaces, and unpleasant musty smells or cigarette odors. Reports of mold in the AC units, bathrooms, or even drawers are frequent. Bathrooms often receive criticism for being dirty, having a sour smell, low water pressure, or featuring poorly repaired tubs and dirty grout. Some guests encountered roaches or other bugs. Additionally, issues like broken beds, small pillows, noisy bathroom fans, dirty windows, and shredded curtains detract from the overall comfort.

Dining & Food Quality
The hotel's complimentary breakfast receives consistently mixed to negative feedback. While some guests find it to be a decent basic offering, many express disappointment with the variety and food quality. Common complaints include a lack of hot food options, with items like eggs often described as cold or unappetizing. The selection is frequently noted as minimal, typically consisting of bagels, cereal, and waffles, with little to no protein like meat. Guests also mention issues with the juice machine being out of order or the coffee being of poor quality. Some reviews describe the breakfast area as messy or unkempt, further detracting from the experience. Overall, guests are advised to manage their expectations for the breakfast, as it often falls short of providing a satisfying start to the day.

Location & Accessibility
The hotel's location is a significant advantage, frequently praised for its convenience right off the interstate. This makes it an excellent choice for travelers seeking an easy stopover, providing quick access for onward journeys. Guests appreciate its proximity to restaurants, with many dining options available within walking distance or a short drive, catering to various tastes. The hotel is also noted for being close to shopping areas and other local attractions, enhancing its appeal for those looking to explore the vicinity. While the immediate surroundings are generally considered safe, some guests have expressed minor concerns about the overall appearance of the parking lot or the presence of certain individuals in the area. Despite these isolated comments, the hotel's strategic position remains a primary draw for most visitors, offering both accessibility and nearby amenities.

Staff & Service
The staff at the hotel consistently receive high praise, with many guests highlighting their friendliness, helpfulness, and accommodating nature. Most visitors report a polite and professional demeanor from the team, contributing positively to their stay. The check-in process is generally described as efficient, though some guests experienced issues with an unmanned front desk or a remote check-in system that caused delays. While the staff are often commended for their willingness to assist with requests, a few reviews mention instances of unresponsiveness or a lack of immediate availability. Despite these isolated concerns, the overall sentiment is that the hotel's team strives to provide a welcoming environment, making guests feel valued and attended to during their visit.

Additional Information
Guests should be aware of the hotel's policy regarding a security deposit, which is frequently mentioned as a surprise charge ranging from $100 to $150, and some guests report difficulties or delays in receiving its return. A prominent theme across reviews is the hotel's outdated condition and the ongoing need for renovations, with many areas appearing worn or neglected despite some recent updates. There are also recurring issues with the hotel's smoking policy, as non-smoking rooms sometimes smell of cigarettes or show evidence of smoking, and guests report others smoking on the premises despite it being a smoke-free property. Furthermore, some guests noted inconsistent room cleaning frequency, with rooms not being serviced daily without prior notification. The hotel also provides large, eco-friendly bottles of toiletries, a feature appreciated by many.