Baymont By Wyndham Grand Rapids Near Dow

This hotel primarily serves budget-conscious travelers or individuals with specific local appointments who prioritize affordability and a convenient location near the freeway. While some guests found the staff friendly and the beds comfortable, the overall experience is often described as a trade-off, with many aspects of the property falling short of expectations. For those needing a quick overnight stay without high expectations for amenities or pristine conditions, the hotel offers a basic lodging option. To enhance your stay, it is advisable to manage expectations regarding the property's condition and be prepared for potential inconsistencies in service and amenities.

Facilities & Amenities
The hotel's facilities are a significant source of guest dissatisfaction. The pool is consistently reported as closed, out of service, or in a state of disrepair, with mentions of broken ladders, lack of chlorine, or being completely empty. Similarly, the hot tub is frequently noted as closed or non-functional. Guests also report issues with other amenities, such as non-working ice machines and out-of-order restrooms in public areas. The fitness center is mentioned, but with reports of broken equipment. The overall impression is that many advertised facilities are unavailable or poorly maintained. Some guests noted the presence of a small arcade, though games were often reported as non-functional.

Cleanliness & Room Comfort
The feedback on room cleanliness and comfort is overwhelmingly negative. Many rooms are described as dirty, with stained carpets, sticky floors, and general signs of neglect. Specific complaints include stained sheets, hair in beds, crusty messes on nightstands, and mold or mildew in bathrooms. Some guests even reported bug infestations, including bed bugs and cockroaches, necessitating room changes or early departures. While some guests found the beds comfortable, others complained about horrible pillows or stained mattresses. Noise is a recurring issue, with guests reporting loud buzzing/humming noises, loud bangs, and thin walls allowing noise from adjacent rooms and hallways to penetrate. Some rooms also had issues with non-functional telephones, broken lights, or leaking sinks.

Dining & Food Quality
The hotel's complimentary breakfast receives overwhelmingly negative feedback from guests. Most describe it as subpar, dismal, or not a hot breakfast. The offerings are consistently reported as limited, typically consisting of donuts, plain bagels (often without a toaster or butter), mini muffins, and cold cereal with communal milk. Some guests noted the absence of common breakfast items like waffles, eggs, or yogurt. Coffee availability is inconsistent, with some guests reporting no coffee or issues with the juice machine. The overall quality of the food is described as not fresh or stale. Guests are often discouraged from taking food back to their rooms.

Location & Accessibility
The hotel's location is a point of mixed feedback, primarily depending on individual needs and expectations. For some, its proximity to specific appointments or the freeway is convenient. However, many guests describe the surrounding area as sketchy, run down, or a lower part of town. Concerns are frequently raised about individuals loitering in the parking lot and around the entrance, with mentions of garbage, broken glass, and unsavory activities. While the hotel is described as "near downtown," guests emphasize that it is not within walking distance of attractions and that the area outside the hotel can feel unsafe, especially at night. Mobility parking and rooms are noted to be inconveniently located far from the entrance for some guests.

Staff & Service
Guest experiences with staff and service are highly varied. Some guests praise the staff as friendly, helpful, understanding, and accommodating, particularly during check-in or when addressing specific requests like late check-out. A few positive reviews highlight quick responses to issues like broken toilets or room changes. However, a significant number of reviews describe staff as rude, non-engaging, unwilling to help, or having a bad attitude. Issues include slow check-in processes, staff being absent from the front desk, and a lack of urgency. Many guests report difficulties in resolving issues like double charges, unreturned deposits, or obtaining refunds, often being hung up on or having their concerns dismissed. Housekeeping service is also inconsistent, with some reporting rooms not being cleaned or a lack of fresh towels.

Additional Information
Guests frequently report issues with unreturned deposits, with many stating they were charged a deposit but never received it back, even after rebooking or contacting the hotel multiple times. There are also numerous complaints about unexpected fees or double charges on credit cards that staff were unwilling to resolve. The hotel's pet-friendly policy is mentioned, though some guests found it challenging to find suitable outdoor areas for pets and noted additional nightly charges for animals. A significant number of reviews highlight the hotel's general state of disrepair, with unmaintained facilities, broken fixtures, and a pervasive smell of marijuana and cigarettes throughout the hallways and sometimes even in rooms. Some guests noted that the hotel operates under two names, Baymont and Days Inn, within the same building, causing confusion upon arrival.