Baymont by Wyndham Hickory

This hotel offers a convenient stop for travelers due to its strategic location right off the interstate, providing easy access to nearby restaurants and shopping. While some guests highlight the friendly staff and comfortable beds as positive aspects, the overall guest experience is highly varied. Many reviews point to significant inconsistencies in room cleanliness and maintenance, with issues ranging from strong odors to visible mold and stains. The complimentary breakfast is frequently described as minimal, leading many guests to seek dining options elsewhere. This hotel might be suitable for budget-conscious individuals or road trippers seeking a quick overnight stay, and it is notably pet-friendly. To ensure a smoother experience, guests are advised to thoroughly inspect their rooms upon arrival and to clarify all aspects of the deposit policy.

Facilities & Amenities
The outdoor pool is a notable feature, often appreciated by guests, especially families, for its cleanliness and as a recreational option, though some note issues with its closing hours or maintenance. However, other amenities receive mixed or negative feedback. The fitness center is frequently reported as being closed or unavailable. Guests often experience issues with Wi-Fi connectivity, particularly for gaming consoles, and some find the in-room amenities lacking, such as the absence of coffee makers, hangers, or sufficient towels. There are also reports of ice machines being out of order and general dissatisfaction with the quality of TV service.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is highly polarized; while some describe rooms as clean and well-maintained, a significant number report issues such as mold in bathrooms, stained bedding, sticky floors, and pervasive smoke odors, even in non-smoking rooms. The beds receive mixed reviews, with some guests finding them very comfortable, while others describe them as hard or worn out. Noise levels are a frequent concern, with reports of thin walls leading to disturbances from other guests and outside traffic, though some visitors found their stays quiet. Additionally, several guests noted various maintenance issues within the rooms, including non-functional air conditioning, broken hair dryers, loose toilets, and a general lack of essential in-room amenities like sufficient towels or working outlets.

Dining & Food Quality
The complimentary breakfast is a consistent point of dissatisfaction among guests, frequently described as minimal, disappointing, and of poor quality. Common complaints include a lack of variety, with offerings often limited to waffles, muffins, yogurt, and small, microwaveable sausage biscuits. Many guests report issues with the coffee being cold or unavailable, and a general scarcity of items like orange juice or fresh fruit. The overall sentiment is that the breakfast provides only the bare minimum, leading many to seek better options elsewhere. One notable incident involved a guest being ejected from the hotel for attempting to take breakfast items back to their room, highlighting a strict policy that some found unusual and inconvenient.

Location & Accessibility
The hotel's location is consistently praised for its convenience, being situated directly off the interstate and offering easy access to a wide array of restaurants, shopping centers, and local attractions. Guests appreciate its proximity to the convention center and various dining options within walking distance. The parking lot is generally described as well-lit and ample, providing convenient access to rooms. However, a significant number of reviews express concerns about the immediate surroundings and perceived safety of the area, with some guests reporting the presence of suspicious individuals and disruptive behavior in the parking lot. Despite these concerns, many find the location ideal for quick overnight stays or for accessing specific destinations in the area.

Staff & Service
Guest experiences with the staff are extremely varied, ranging from highly positive to very negative. Many guests commend the front desk staff for being friendly, helpful, and accommodating, particularly during check-in and in resolving issues like payment discrepancies or cancellations. Some highlight specific individuals for their exceptional service and pleasant demeanor. However, a significant number of reviews describe staff, particularly management, as rude, unprofessional, and unhelpful, with instances of perceived disrespect and unresponsiveness to guest concerns. There are also recurring complaints regarding housekeeping services, including rooms not being cleaned for extended periods, insufficient towel replenishment, and instances of staff entering rooms without proper knocking or permission, even when a "do not disturb" sign is displayed.

Additional Information
A significant and recurring concern among guests revolves around the hotel's deposit policy, with numerous reports of deposits being withheld or unexpected charges appearing, often without clear explanation or justification. Many guests also experience issues with non-smoking rooms smelling strongly of cigarettes, despite hotel policies. The hotel enforces a strict no-visitor policy, which has led to negative encounters for guests attempting to have family or friends visit their rooms. While the hotel is pet-friendly, some guests with service animals have reported misunderstandings or perceived discrimination regarding their animals. There are also mentions of general noise disturbances from other guests and a perceived lack of security in the surrounding areas, contributing to an uncomfortable atmosphere for some.