Baymont by Wyndham Hinton

This hotel is a popular choice for pet owners due to its accommodating policy and a convenient walking trail directly behind the property, making it ideal for dog walks. Its location also serves as a practical stopover for sightseers and families heading to Jasper National Park, offering a good base for exploring the area. Many guests appreciate the friendly staff and the overall value provided. While some rooms have undergone renovations, providing a refreshed feel, the property's exterior and some common areas are noted as needing attention. For a smoother experience, guests are advised to confirm specific room amenities upon arrival, especially if booking a particular feature, and to utilize the hotel's proximity to nearby dining and shopping options.

Facilities & Amenities
Guests find the in-room microwaves and refrigerators convenient for their stays, though some report issues with their cleanliness or functionality. While the Wi-Fi is generally fast, some guests experienced difficulties with the provided password. The heating and air conditioning units are present, but a number of reviews mention them being excessively loud or slow to warm up. Other amenities like irons and hairdryers are sometimes reported as missing or broken, requiring requests to the front desk. Issues with non-functional ice machines and the absence of ice buckets are also noted. Some rooms feature non-working fireplaces or jetted tubs that were either unavailable or not as advertised, leading to disappointment for some guests.

Cleanliness & Room Comfort
Feedback on room cleanliness is highly mixed; while some guests praise their rooms as very clean and well-maintained, a significant number report issues such as dirty floors, hair in bathtubs, sticky stains, and unpleasant odors like smoke or industrial cleaner. The beds are generally described as comfortable, contributing to a restful sleep for most. However, the overall room condition varies, with reports of broken fixtures, non-functional safety latches, and water leaks in bathrooms. Guests also mention insufficient towels and a lack of basic in-room supplies like hand soap, shampoo, and facial tissues. Noise levels from the highway or loud heating/AC units are occasionally cited as disruptive, impacting overall comfort.

Dining & Food Quality
The complimentary breakfast receives varied feedback. Many guests appreciate its inclusion, with some enjoying options like scrambled eggs, sausage, cereals, and yogurt. However, a common complaint is the limited availability, with breakfast often running out quickly or not being replenished, especially towards the end of the service hours (typically 7-9 AM). Some guests found the breakfast quality to be mediocre, noting issues like cold tea water, lack of butter, and poor coffee. Despite this, the hotel's location is highly praised for its proximity to numerous restaurants and fast-food outlets, including popular chains, which are within easy walking distance, providing convenient alternative dining options for guests.

Location & Accessibility
The hotel boasts a highly convenient location just off Highway 16, offering easy access for travelers. Its proximity to Jasper National Park makes it a practical base for exploring the area, typically a short drive away. Guests appreciate being within walking distance of a shopping mall and a variety of restaurants, providing ample dining and retail options. A nearby Walmart adds to the convenience for essential needs. The property also features a unique walking trail directly behind the hotel, which is particularly valued by guests traveling with pets. Ample free parking is available around the building, accommodating guests with vehicles.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly and helpful. Guests frequently highlight their accommodating nature, willingness to go out of their way to assist, and responsiveness to concerns, including providing local recommendations. While the check-in process is generally smooth, some guests experienced prolonged waits or issues with system functionality, including instances of double-charging or incorrect room assignments. Conversely, housekeeping service is a significant area of concern, with numerous reports of rooms not being cleaned during multi-night stays, insufficient towel replenishment, and a general lack of attention to detail. Similarly, maintenance requests are sometimes slow to be addressed or not fully resolved, leading to ongoing issues for guests.

Additional Information
The hotel's pet-friendly policy is a notable feature, although guests should be aware of potential extra fees and the challenge of finding suitable outdoor potty areas nearby. While many rooms have undergone renovations, providing a refreshed interior, the property's exterior is frequently described as run-down or in need of repair, which can create a misleading first impression compared to online photos. Several guests reported security concerns, including broken door locks and peep holes. Recurring issues with water leaks in bathrooms, lack of hot water, and clogged drains are also mentioned. Some guests experienced significant check-in issues, such as rooms not being ready upon arrival or being double-charged. Additionally, reports of smoking smells in non-smoking rooms and covered smoke detectors indicate inconsistent adherence to policies.