Baymont by Wyndham Louisville East

While some guests find the hotel offers a basic place to stay for a night, particularly for budget travelers or those attending local events, its overall condition often falls short of expectations. Many reviews highlight a significant discrepancy between online images and the hotel's actual appearance, describing it as run-down and outdated. Despite these concerns, a recurring positive note is the comfort of the beds, which often provides a restful night's sleep. However, guests frequently encounter issues with cleanliness, particularly regarding odors and pests, and a consistently disappointing breakfast experience. The hotel's atmosphere is often perceived as sketchy by many, impacting the sense of security. For a more satisfactory stay, it is advisable to manage expectations regarding the hotel's amenities and general upkeep, and consider verifying room conditions upon arrival.

Facilities & Amenities
The hotel's facilities and amenities frequently receive negative feedback from guests. The swimming pool is a major point of contention, consistently reported as being closed, green, or murky, leading to significant disappointment for those expecting to use it. The elevators are often described as old, dirty, and unreliable, with some guests experiencing them getting stuck or feeling unsafe. Many visitors also report issues with vending machines being empty or dispensing warm beverages, and ice machines being broken or unavailable. While Wi-Fi is generally offered, some guests experience connectivity problems. Furthermore, in-room amenities like coffee makers, telephones, and even working televisions are frequently noted as missing or non-functional, impacting the convenience of the stay. The overall impression is that the facilities are in dire need of maintenance and updates.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly polarized, though predominantly negative. While some guests consistently praise the comfortable beds and report a quiet environment conducive to rest, many others describe their rooms as outright filthy or dirty. Recurring issues include stained linens, burn holes in bedding, and visible dust or mold. A pervasive problem is the presence of unpleasant odors, frequently described as stale smoke, mold, or animal smells. Beyond general upkeep, guests often encounter significant functional problems such as extremely low water pressure, a complete lack of hot water, or slow draining tubs and sinks, leading to frustrating shower experiences. Most concerning are the numerous reports of pests, including bedbugs, ants, and cockroaches, which severely detract from the overall comfort and hygiene of the accommodations.

Dining & Food Quality
The dining and food quality, specifically concerning the complimentary breakfast, receives overwhelmingly negative feedback from guests. Many describe the breakfast as the worst they have ever experienced, citing it as a significant disappointment due to its weak offerings and poor quality. Guests frequently report a severe lack of variety and limited options, with items often being stale, cold, or undercooked. Common complaints include the absence of expected items like waffles (or only chocolate ones), orange juice, butter, fresh fruit, eggs, or bacon. The coffee is also frequently criticized for being weak or watered down. Overall, the breakfast is consistently described as unappetizing and insufficient, often leading guests to seek alternative dining options outside the hotel.

Location & Accessibility
The hotel's location garners mixed reviews from guests. On one hand, it is often praised for its convenience and accessibility to various points of interest, including nearby restaurants, shopping areas, and local hospitals or convention centers. This makes it a practical choice for those needing easy access to these areas. However, a significant number of guests express strong concerns about the immediate surrounding area, frequently describing it as sketchy, unsafe, or having a general atmosphere of disarray. Reports of individuals loitering or engaging in questionable activities are common, impacting guests' sense of security. The parking lot is also frequently noted for being dirty or unkempt, further contributing to the negative perception of the hotel's immediate environment.

Staff & Service
Feedback regarding staff and service is notably inconsistent, ranging from positive mentions to significant complaints. Some guests appreciate the friendly staff and report a quick check-in process, highlighting individual employees who are helpful and accommodating. However, a substantial number of reviews describe staff as rude, unhelpful, or difficult to communicate with, sometimes due to language barriers. Common service issues include room keys that frequently stop working, a noticeable absence of staff at the front desk, and disorganized check-in procedures, such as guests being assigned rooms that are already occupied. Many guests report a general lack of responsiveness to their concerns, including requests for basic amenities like towels or pillows. There are also serious allegations of unauthorized entry into rooms or items going missing, contributing to a sense of distrust and dissatisfaction with the service provided.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. Many guests express frustration over an unexpected $100 deposit required at check-in, which some report difficulty in getting refunded promptly. A significant and recurring point of contention is the stark contrast between the hotel's online pictures and its actual, often dilapidated, condition, leading to feelings of deception. While the hotel does have a pet-friendly policy, some guests note challenges such as specific floor restrictions or the lack of convenient outdoor areas for pets. The presence of numerous long-term residents is frequently mentioned, which contributes to the overall atmosphere and can sometimes lead to noise disturbances. Furthermore, guests often report a lack of consistent housekeeping service, with some being required to request fresh towels or dispose of their own trash, indicating a more hands-off approach to daily room maintenance.