Baymont by Wyndham New Buffalo

This hotel is often chosen for its convenient location and its indoor pool and hot tub, which serve as a key attraction for guests, especially families and budget travelers seeking recreational amenities. Its pet-friendly policy also makes it a suitable choice for those traveling with animals. The hotel's proximity to local attractions, including a casino and the beach, appeals to casino visitors, concert-goers, and road trippers looking for an accessible stopover. While some guests find the hotel to be a good value, many note that the property is dated and in need of significant updates. To ensure a comfortable stay, it is advisable to manage expectations regarding room condition and to verify the operational status of amenities like the pool and vending machines upon arrival.

Facilities & Amenities
The hotel features an indoor pool and hot tub, which are frequently highlighted by guests as a major draw, particularly for families. When operational and clean, these facilities provide a welcome opportunity for relaxation and recreation. However, feedback is mixed, with numerous guests reporting that the pool or hot tub were closed for maintenance, appeared dirty, or had issues with chemical levels during their stay. The availability of Wi-Fi is generally appreciated, though some guests experienced connectivity problems. Many guests noted that vending machines throughout the property were frequently out of order, limiting convenient access to snacks and beverages.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied, often leaning towards negative. While some guests found their rooms to be clean and comfortable, many reported issues with overall cleanliness, describing rooms as dirty, smelly, or unkempt, with visible stains on carpets and linens. The general room condition is frequently described as outdated and in disrepair, with complaints about peeling paint, cracked tiles, holes in walls, and broken furniture. Bed comfort also receives mixed reviews, with some finding beds comfortable and conducive to sleep, while others reported them as hard or worn. Noise levels are a common concern, with many guests experiencing disturbances from thin walls, loud neighbors, or stomping from rooms above. Bathrooms are a particular point of contention, often cited for being dirty, having cracked or missing tiles, leaking fixtures, or lacking proper ventilation. The in-room jacuzzi tubs, a feature in some suites, were sometimes found to be dirty or non-functional.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives predominantly negative feedback from guests. Many describe the breakfast as a "joke" or "terrible," citing limited options, poor food quality, and insufficient replenishment of items. Common complaints include watered-down eggs, nasty sausage, stale bagels, and unpalatable coffee. While some guests appreciated the availability of hot options like biscuits and gravy and waffles, many noted that popular items quickly ran out and were not refilled, especially towards the end of the service period. The overall consensus suggests that the breakfast offerings are often disappointing and do not meet guest expectations.

Location & Accessibility
The hotel's central location is consistently praised by guests as one of its strongest attributes. It is conveniently situated near major attractions, including a casino, the beach, and various shopping and dining options. Its easy access to the highway makes it a practical choice for travelers. Guests generally found parking to be ample and accessible, contributing to a hassle-free arrival and departure. Additionally, the availability of a shuttle service to the nearby casino is a highly valued convenience, allowing guests to enjoy local entertainment without the need for personal transportation.

Staff & Service
Feedback regarding staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, courteous, and attentive, with specific individuals often highlighted for their exceptional service and willingness to assist. The check-in process is described as quick and smooth by some, contributing to a positive first impression. However, a significant number of reviews report negative experiences, citing rude, unprofessional, or disrespectful staff attitudes, particularly during check-in or when addressing issues. Housekeeping is a frequent point of criticism, with many guests reporting a lack of room cleaning during their stay, insufficient towel replenishment, or even alleged theft of personal items.

Additional Information
The hotel maintains a pet-friendly policy, which is widely appreciated by guests traveling with animals, though some noted challenges in finding suitable outdoor areas for pets or strict rules regarding leaving pets unattended. A recurring theme across reviews is the hotel's overall dated appearance and run-down condition, with many guests suggesting it is in dire need of comprehensive updates and repairs. Common observations include damaged exterior features, worn lobby areas, and a general sense of neglect. Concerns about security were also raised, with some guests reporting that exterior doors were often left unlocked. Additionally, the frequent non-functionality of vending machines was a minor but consistent inconvenience for many visitors.