Baymont by Wyndham Provo River

This hotel is frequently chosen for its affordable price and convenient location, particularly for those attending BYU events or seeking proximity to the Provo River and its walking paths. While it offers a natural setting, guests consistently note the property's dated appearance and significant cleanliness issues, often describing it as run-down. It primarily appeals to budget-conscious travelers and event attendees seeking a basic place to sleep, with some pet owners also opting for a stay. To enhance your experience, it is advisable to manage expectations regarding the hotel's overall condition and amenities, and consider bringing personal cleaning supplies. Confirming the operational status of specific facilities like the pool or hot tub upon booking is also recommended.

Facilities & Amenities
Feedback on the hotel's facilities is largely negative, with many guests reporting that the pool and hot tub are frequently closed, out of order, or suffer from cleanliness issues such as mold, dirty water, or unsafe chlorine levels, though a few rare instances mention them being clean and available. The fitness center is described as very old with limited or broken equipment. Guests often find ice machines and laundry facilities to be out of order, and vending machines are frequently empty or unpowered. The lack of elevators is a common complaint, especially for rooms on upper floors, making luggage transport difficult. Issues with key cards not working, requiring re-keying or causing lockouts, are also reported. While Wi-Fi generally works well, some note it is unsecured. The lobby is often described as having an unpleasant smell.

Cleanliness & Room Comfort
Rooms are frequently described as filthy and in poor condition, with widespread reports of stained carpets, sheets (including blood, urine, and mystery stains), and furniture. Many guests note the presence of dust and grime throughout the rooms, and mold is reported in bathrooms and pool areas. The furniture is consistently criticized as old, worn, torn, scratched, and often missing hardware. While some guests found their beds comfortable, others described them as lumpy, hard, or saggy, and pillows are often deemed small or flat. Recurring issues include no hot water, broken showers, leaking faucets, clogged drains, and toilets that struggle to flush or are dirty. Noise from loud AC units, thin walls, and slamming doors is a common complaint, and some windows do not close properly or lack screens. Insufficient or poor quality towels and toiletries are also frequently mentioned.

Dining & Food Quality
The hotel's breakfast is consistently described as subpar, minimal, or disappointing, typically offering a limited continental breakfast. Available food options usually include waffles, cereal, bagels, muffins, toast, and sometimes yogurt or hard-boiled eggs. A frequent complaint is the notable absence of meat or other protein options, which many guests find unsuitable for a substantial meal or for those with specific dietary needs. The coffee is often reported as warm or lukewarm, with a lack of creamer or hot water for other hot beverages. Furthermore, guests often report that the breakfast area itself is dirty, with uncleaned tables, broken displays, and items that are not promptly restocked, especially after busy periods.

Location & Accessibility
The hotel's central location is highly praised for its convenience to the BYU campus and various events, making it an ideal choice for attendees. Guests appreciate its proximity to numerous shops, restaurants, and supermarkets, which allows for easy walking access to dining and other amenities. A unique and positive feature highlighted by many is its backing onto the Provo River, providing direct access to a pleasant walking/bike path and a natural environment. While some guests initially found the hotel a bit difficult to locate due to its position off the main road, parking is generally described as ample and easy, with options available for oversized vehicles. The area is largely perceived as safe, though isolated incidents of suspicious individuals in the parking lot have been reported.

Staff & Service
Feedback on the staff and service is mixed. Some guests found the front desk personnel friendly and helpful, particularly during check-in or when assisting with parking. However, many others reported rude, unresponsive, or unhelpful interactions. Guests frequently note that staff are slow to address or outright refuse to resolve issues such as room cleanliness, maintenance problems like no hot water or broken fixtures, or missing amenities. While check-in and check-out processes are generally described as quick and efficient, some guests encountered issues with early check-in fees or complications arising from double bookings. Housekeeping service is inconsistent; some guests praised daily towel changes and tidying, while many others reported rooms not being serviced for days, or only receiving minimal attention despite requests. A significant number of complaints also revolve around deposits not being refunded, with guests being charged for alleged damages or stains on already worn linens, leading to disputes.

Additional Information
The hotel operates a pet-friendly policy, though guests frequently mention high daily fees and challenges in finding suitable outdoor areas for pets, with some rooms reportedly smelling of pet urine. The property is widely described as old and in serious need of upgrade or remodeling, with some mentions of ongoing renovations that appear to be slow or insufficient. Security concerns include reports of unlocked entrance doors, prowlers in the parking lot, and isolated incidents of personal items going missing after housekeeping visits. The hotel's layout often requires guests to go outside to access the lobby from their rooms, and there are no elevators to upper floors, which can be inconvenient. Issues have also arisen regarding the smoking policy, with guests smoking in non-smoking rooms leading to disputed charges.