Baymont by Wyndham Saraland

The hotel offers a convenient stop for road trippers and budget-conscious travelers, often highlighted for its comfortable beds which provide a restful night's sleep. While the staff hospitality consistently receives high praise, the overall guest experience is significantly impacted by widespread issues concerning cleanliness and the quality of amenities. The hotel's location is frequently commended for its accessibility to the highway and nearby dining and shopping options, making it a practical choice for those needing a quick stop or visiting the area for events. For families or business travelers, it's advisable to thoroughly inspect your room upon arrival and manage expectations regarding the complimentary breakfast. Guests should also be prepared for potential maintenance issues and consider bringing their own toiletries.

Facilities & Amenities
Most guests found the pool to be a major disappointment, frequently described as dirty, cold, or unusable, with some even noting unsanitary conditions. While Wi-Fi was generally available and functional, common areas such as the hallways and elevator were often reported as hot, humid, or in need of maintenance, with issues like loose carpeting. Several guests experienced problems with ice machines being out of order. Some mentioned vending machines that only accepted cash. The hotel is undergoing construction or remodeling, which some guests found inconvenient due to dust, noise, and workers using the elevator, impacting the overall comfort of the common areas.

Cleanliness & Room Comfort
While the mattresses consistently received high praise for being comfortable and ensuring a good night's sleep, feedback on overall room cleanliness and comfort was highly mixed, with many reporting significant issues. Numerous guests encountered pests, including roaches and even bed bugs, leading to discomfort and disrupted sleep. Many rooms were described as dirty, with stained sheets, uncleaned bathrooms, mold around tubs and on ceilings, and rust on fixtures. Guests frequently reported problems with the air conditioning not cooling effectively, leading to humid or warm rooms. A recurring concern was the lack of hot water in showers, or only lukewarm temperatures. Other in-room issues included non-functional televisions, broken telephones, and general disrepair such as peeling wallpaper, broken closet doors, and missing peephole covers.

Dining & Food Quality
The complimentary breakfast was a significant point of dissatisfaction for most guests. Many reported that the breakfast bar was consistently empty, with food not being refilled even well before the end of serving hours. The food quality was frequently described as subpar, disgusting, or stale, with common complaints about hardened biscuits, watery or "urine-tasting" gravy, cold eggs, and a complete lack of meat or other protein options. The variety was extremely limited, often consisting of only a few basic items. Guests also noted issues with the coffee being cold or unavailable, and a general lack of cleanliness in the breakfast area, including unemptied trash and chairs left on tables.

Location & Accessibility
The hotel's central location is a major advantage, with many guests appreciating its easy access right off the interstate. It is conveniently situated near a wide selection of restaurants and shopping options, many of which are within walking distance, providing ample choices for dining and necessities. A gas station is also located right next door, adding to the convenience for travelers. Parking is generally available and considered sufficient, though some larger vehicles might find it a bit tight. The surrounding neighborhood is often described as safe, contributing to a sense of security for guests during their stay.

Staff & Service
The staff consistently receives high praise for their friendliness, hospitality, and welcoming demeanor. Many guests highlighted their helpfulness and politeness, particularly during check-in, which was often described as quick and easy. Staff members were frequently commended for their willingness to assist with requests, such as providing extra pillows or facilitating room changes when issues arose. However, feedback on the resolution of maintenance problems and housekeeping services was mixed; while some found staff responsive to issues like pests or dirty rooms, others reported unhelpful responses or a lack of follow-through. Housekeeping was noted by some for being attentive, while others experienced rooms not being cleaned or a shortage of fresh towels.

Additional Information
The hotel has a pet-friendly policy, though guests noted a fee is applied for pets. Ongoing construction and remodeling efforts were observed by several guests, which sometimes led to inconvenience due to dust, noise, and workers in common areas. Despite being designated as a smoke-free hotel, some guests reported strong odors of smoke or other substances in the hallways and even in rooms, which detracted from their experience. Guests should be aware that some amenities, like ice machines, may not always be functional, requiring them to seek alternatives.