Baymont by Wyndham South Bend Near Notre Dame

The hotel is currently undergoing significant renovations, which is a defining characteristic of the guest experience, leading to a notable contrast between newly updated and older sections of the property. This makes it a suitable option for Notre Dame visitors and football fans due to its convenient location, as well as business travelers seeking functional accommodations. Many guests appreciate the consistently friendly and helpful staff, who often go above and beyond to assist. While the breakfast is generally considered adequate, some guests have expressed disappointment with the food quality. To ensure a more comfortable stay, it is advisable to confirm the status of your room (whether it is newly renovated) and inquire about the availability of the pool, as it is frequently mentioned as being closed or under maintenance.

Facilities & Amenities
Guests frequently note the presence of free Wi-Fi, a refrigerator, microwave, and coffee pot in their rooms, adding to convenience. While ice machines and vending machines are available, some guests have found them to be outdated or in poor condition. A significant point of contention is the pool, which is often reported as being closed for renovation, locked, or too cold for use, leading to disappointment for many, especially those traveling with children. Some guests also mentioned the absence of a closet or sufficient mirrors in their rooms, which impacted their comfort and convenience during their stay.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied, largely depending on whether the room has been renovated. Newly updated rooms are frequently praised for being clean, spacious, and featuring comfortable beds and modern showers with overhead sprayers. Guests appreciate the provided Dove products in dispensers. However, older, unrenovated rooms draw strong criticism for being filthy, having stained carpets, mold (including black mold in bathrooms), peeling paint in tubs, holes in walls, and broken fixtures. Some guests reported encountering roaches and experiencing smoke smells or bubbled carpet. Noise from hallways and construction can also be an issue, and some rooms have had problems with no hot water or curtains not closing fully.

Dining & Food Quality
The hotel offers breakfast, which most guests describe as adequate and "gets the job done," providing a convenient start to the day. A unique feature that many appreciate is the pancake maker, which produces tasty pancakes. The coffee is also generally well-received. However, some guests have expressed strong dissatisfaction with the overall food quality, describing it as disappointing or even the "worst breakfast anywhere," indicating a mixed experience regarding the dining options provided.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly those visiting the University of Notre Dame campus, which is described as an easy drive away. It is also conveniently situated close to various restaurants and shops, making dining and errands accessible. While the parking lot has been noted by some as appearing run down, the overall accessibility and proximity to key attractions and amenities are consistently highlighted as positive aspects of the hotel's setting.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their accommodating nature, quick check-in and check-out processes, and overall efficiency. Staff members are often commended for going "above and beyond" to resolve issues, such as booking complications. However, a few guests reported negative experiences, including staff being dismissive, providing inaccurate information about amenities like the pool, or failing to communicate room issues. There were also serious concerns raised by some guests regarding the hotel's handling of its pet policy, leading to unpleasant situations.

Additional Information
Guests should be aware that the hotel is undergoing extensive renovations, which may result in construction noise and dust, and some areas might appear unfinished. A recurring issue for many guests is the hotel's policy regarding security deposits, with complaints about unexpected charges, double billing, or lengthy refund processes. Several reviews also mention instances of overbooking or last-minute cancellations of reservations, causing significant inconvenience. Some guests have reported serious privacy concerns related to personal information handling and a general feeling of insecurity. Specific room issues, such as no hot water or non-functional televisions, have also been noted. Additionally, the design of the rainfall shower in renovated rooms has been a point of feedback, with some finding its central placement inconvenient.