Baymont by Wyndham Waukesha

This hotel is often chosen by budget-conscious travelers and pet owners seeking an affordable stay, with its pet-friendly policy being a significant draw. The pool is a notable on-site amenity, providing a recreational option for guests. While many guests commend the friendly staff and the convenience of a complimentary breakfast, there is mixed feedback regarding room cleanliness and overall condition. The hotel is frequently considered suitable for short-stay travelers and families looking for a quick stopover. To enhance your stay, it is advisable to verify the availability of specific amenities, such as a hot tub, as online descriptions may not always align with current offerings, and be aware of the hotel's deposit policy upon check-in.

Facilities & Amenities
The hotel features a pool that receives mixed reviews; some guests describe it as crystal clear and awesome, while others note it can be small, cold, or have peeling paint and mold. A significant point of contention is the absence of a hot tub or whirlpool, despite these amenities often being advertised online, leading to disappointment for many. The exercise room is generally well-regarded, with guests appreciating its cleanliness and the presence of new, properly functioning equipment, including a good treadmill. A laundry room is also available, noted for being functional and conveniently located near guest rooms. However, a recurring concern for many guests is the lack of an elevator, which can pose a challenge for those with mobility issues or heavy luggage, especially for rooms on upper floors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. While some guests report rooms to be very clean with fresh sheets, a significant number express concerns about overall hygiene, citing issues such as roaches, bed bugs, blood stains on linens, mold on ceilings or in bathrooms, and sticky floors. The general room condition is frequently described as outdated and worn, with many reviews mentioning damaged furniture, peeling paint, and visible wear and tear. Bed comfort receives mixed opinions, with some finding the beds comfortable for a good night's sleep, while others describe them as hard or uncomfortable. Noise levels are also inconsistent, with some guests appreciating a quiet stay, while others report disturbances from loud hallways or traffic. Specific in-room amenities like the shower head are often criticized for being old, rusty, or having low water pressure, and toilets are sometimes noted as being low or dirty. Issues with AC units being loud or ineffective, and pillows being too small, are also mentioned.

Dining & Food Quality
The complimentary breakfast at the hotel garners a wide range of opinions from guests. Many describe it as good, great, or wonderful, particularly praising the waffle maker and the availability of items like scrambled eggs, sausage, and Canadian bacon. Some guests appreciate the convenience and the overall quality for the price. However, a significant number of reviews express disappointment, characterizing the breakfast as "not so great," "horrible," or "sparse." Common complaints include the eggs being powdered or cold, sausage patties being hard, and the juice not being cold. Some guests also note a lack of variety, with missing items like yogurt or fresh fruit, and report that popular items can run out quickly, especially if not arriving early. The coffee also receives mixed feedback, with some finding it terrible or not strong enough.

Location & Accessibility
The hotel's location is generally viewed positively by guests, often described as convenient and close to various points of interest, including Milwaukee and local event venues. This makes it a suitable choice for those needing easy access to the surrounding area. Parking receives mixed feedback; while some guests find it convenient, with options to park close to their rooms, others report issues such as limited space, confusing layouts, or concerns about abandoned vehicles. A notable recurring issue is the hotel's policy regarding RV and large vehicle parking, with some guests reporting that despite online advertisements, these vehicles are not permitted on the property, leading to frustration. The hotel is situated on a busy street, which some guests note can lead to traffic noise. Furthermore, the lack of an elevator is a significant accessibility concern, particularly for guests with mobility challenges or heavy luggage, as rooms on upper floors are only accessible via stairs.

Staff & Service
The staff and service at the hotel elicit varied responses from guests. Many reviews commend the staff for being friendly, helpful, efficient, and polite, contributing to a positive experience, particularly during check-in and check-out processes which are often described as smooth and quick. However, a notable number of guests report negative interactions, citing staff as rude, unfriendly, or unprofessional, especially when addressing concerns. Housekeeping services are a frequent point of discussion; while some rooms are found clean, many guests note that daily housekeeping is not standard, requiring specific requests for services like fresh towels or room cleaning. A significant and recurring issue revolves around deposits, with numerous guests reporting difficulties in getting their security deposits refunded, or being charged unexpected additional fees without clear justification, leading to considerable frustration and a sense of being unfairly treated.

Additional Information
Guests should be aware of the hotel's deposit policy, which frequently causes issues, with many reporting difficulties in receiving their refunds post-stay. While the hotel maintains a pet-friendly policy, some guests have encountered unexpected fees or strict cleaning expectations related to pets. Several reviews mention instances of power outages, with guests expressing dissatisfaction over the hotel's handling of these situations, including a lack of generators for guest rooms and insufficient communication. The hotel's physical layout is often described as confusing, making navigation challenging for some visitors. There are also recurring complaints about a pervasive smell of stale smoke or cannabis in hallways and sometimes in rooms. Additionally, some guests who are part of the rewards program have reported not receiving their earned points for stays, which can be a point of frustration for loyal members.