Baymont Inn Suites

This hotel is frequently chosen by concert-goers due to its proximity to Red Rocks Amphitheatre and the convenient shuttle service provided to and from events. While some guests appreciate the friendly staff and the overall cleanliness of their rooms, many report significant issues with the hotel's outdated facilities and the quality of the complimentary breakfast. It serves as an average stay for budget travelers and families participating in sports tournaments, offering basic accommodations. To enhance your stay, it is advisable to confirm specific room features upon booking, as online photos may be misleading, and manage expectations regarding the breakfast offerings, as they are often limited.

Facilities & Amenities
The hotel features an indoor swimming pool which is generally described as clean and well-maintained, though some guests noted it was cold. The hot tub, however, is a recurring point of frustration, frequently reported as being under repair or not working during stays. Some rooms are equipped with a refrigerator and microwave, adding convenience for guests. A notable absence is an elevator, which can be a significant inconvenience for guests on upper floors, especially those with heavy luggage, though staff sometimes assist. Vending machines and ice machines are available, but their functionality and stock levels are not consistently praised.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. While some guests found their rooms to be clean and comfortable, many reported significant issues including dirty and worn-out rooms, peeling paint, stains on surfaces and linens, and broken fixtures like bathroom tiles or door handles. The beds are often described as uncomfortable, with sagging mattresses and flat pillows leading to poor sleep quality. Noise levels are a major concern, with guests frequently disturbed by loud neighbors, staff activities in hallways, and traffic noise from a nearby busy road. Adjoining rooms are particularly problematic, with sound and light easily passing through.

Dining & Food Quality
The complimentary breakfast receives predominantly negative feedback. Guests consistently describe it as sparse and limited, primarily consisting of cereal and waffles, with a notable lack of protein options. Items like syrup, bread, and cream cheese are often reported as being empty or not restocked promptly. Some guests found the waffle iron to be dirty, and the eggs were sometimes described as having a sour taste. While some families appreciated the ability to make their own waffles, many guests found the overall breakfast experience to be unsatisfactory and opted to eat elsewhere.

Location & Accessibility
The hotel's primary advantage is its central location for concert-goers, offering convenient proximity to Red Rocks Amphitheatre and a valuable shuttle service to and from events. However, the surrounding area is frequently described as less desirable, with reports of vacant lots, closed restaurants, and people camping nearby, leading some guests to feel the area is rough or questionable. There are limited restaurants close by within walking distance. Access to the parking lot can be challenging. A significant accessibility issue is the lack of an elevator, requiring guests to use stairs to reach upper floors.

Staff & Service
Guest experiences with staff and service are varied. Many guests praise the friendly staff and highlight specific individuals for their helpful and accommodating demeanor, particularly during check-in or when assisting with luggage. However, other reviews describe staff as unresponsive, unprofessional, or even rude, especially during morning shifts. Issues with housekeeping are common, including rooms not being serviced for multiple days and a lack of fresh towels or washcloths despite requests. The check-in process can also be problematic, with reports of long waits and unexpected security deposit requirements.

Additional Information
Guests should be aware of a mandatory security deposit, often a $100 hold, which some found to be a surprise and, in some cases, was not promptly refunded. Many guests reported that the pictures on the website were misleading and did not accurately represent the actual condition of the rooms or facilities. The hotel has a pet-friendly policy, but this has led to issues with barking dogs disturbing other guests, particularly when owners are not present. Some guests noted that the hotel was undergoing renovations during their stay, which contributed to noise and general disarray.