Beji Ubud Resort

This resort offers a unique immersion into nature, with its lush gardens and a signature infinity pool that provides breathtaking views of the surrounding jungle and river valley. It is particularly well-suited for nature lovers and budget travelers seeking a tranquil escape from the bustling city, as it provides a peaceful atmosphere away from the main streets of Ubud. While the property exudes an old Balinese charm, guests should be prepared for a rustic experience rather than modern luxury. To enhance your stay, it is advisable to manage expectations regarding the hotel's current condition and embrace the natural environment, including its wildlife.

Facilities & Amenities
The resort features an impressive number of five swimming pools, with the infinity pool being a standout for its stunning jungle vistas. However, many guests noted that the pools often appeared unclean, with murky water, debris, and moss, and that the sun loungers were frequently broken, dirty, or waterlogged. The gardens and landscaping consistently receive high praise for their beauty and serene ambiance. While a kettle is provided in rooms, guests often found no accompanying tea or coffee supplies, and minibars were typically empty. The spa facilities were noted as either not operating or unavailable during many stays, and Wi-Fi connectivity could be weak in some rooms.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is largely negative, with many describing rooms as run-down, old, and dirty. Common issues included mold on walls and ceilings, peeling paint, stained towels and bedsheets (sometimes with holes), and a pervasive unpleasant smell. Many reported broken fixtures such as showers, taps, and flushes, as well as leaking roofs and a frequent lack of hot water. While some found the beds comfortable, others experienced hard mattresses or even bed bugs. Air conditioning was often described as weak, not working, or too small for the room, and basic amenities like hairdryers, slippers, and in-room phones were frequently missing. Guests should also be prepared for the presence of ants, lizards, and mosquitoes, which are common given the jungle setting, with some even reporting rats or other creatures in the roof.

Dining & Food Quality
Feedback on dining options is mixed, with many guests finding the breakfast to be basic, limited in choice, and sometimes insufficient. While some praised the fresh omelettes and available fruits, others noted stale pastries and poor coffee quality. The breakfast service has varied, with some experiencing a la carte options rather than a buffet. The resort's restaurant food quality received varied reviews, described by some as delicious and good, while others found it average or noted issues with service and early closing times. A "floating breakfast" option is available, though some guests considered it more of a novelty than a worthwhile experience.

Location & Accessibility
The resort boasts a strategic location that offers a balance of tranquility and accessibility. It is situated away from the immediate hustle and bustle of the main streets, providing a peaceful environment, yet remains within easy reach of Ubud center. Guests can typically reach the town center within a 10-15 minute taxi or scooter ride, or a 25-40 minute walk. The proximity to various shops, restaurants, and spas is a significant convenience. For exploring further afield, scooter rentals are readily available at the hotel or nearby, and ride-hailing services like Grab or GoJek are easy to arrange. While a shuttle bus to town was advertised, many guests found it was not available during their stay.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, and accommodating nature. Many reviewers praised the team for being attentive, professional, and going the extra mile to assist with requests. The check-in and check-out processes were generally smooth. While most guests found the housekeeping to be satisfactory, some noted inconsistencies, such as towels not being changed or rooms not being serviced daily. The staff were also commended for their willingness to assist with room change requests and provide information or help with arranging tours and transportation, contributing significantly to a positive guest experience despite the property's condition.

Additional Information
The resort's unique Balinese architectural style and lush natural surroundings are frequently highlighted, though many guests noted that the property appears to be in a state of disrepair and needs significant renovation. It is evident that the hotel has been heavily impacted by the recent global events, with many areas appearing run-down and not maintained for years. Guests should be aware that power outages can occur, and that some rooms may lack basic features like an in-room phone. The presence of steep stairs throughout the cascading property is also a point to consider for guests with mobility concerns. Issues with refunds for early check-outs or cancellations due to the hotel's condition were reported by some guests.