Hotel Best Alcazar

The hotel's spectacular multi-pool complex is a defining feature, offering ample space and relaxation for guests of all ages, making it a memorable destination. It is an ideal choice for families seeking a comprehensive resort experience with abundant activities, and couples looking for a relaxing getaway. Many guests are repeat visitors, highlighting a strong sense of satisfaction and loyalty, often returning for the hotel's consistent quality in food and staff service. While the hotel is situated on a hill, providing beautiful views and a tranquil atmosphere, guests should consider utilizing the convenient shuttle service for easy beach access. To enhance your stay, be aware of the specific inclusions of the all-inclusive package, as bottled water and certain drinks may incur an additional charge, and plan for parking as it can be challenging in the area.

Facilities & Amenities
The hotel boasts multiple spacious pools that are consistently praised for their cleanliness and ample sunbeds, ensuring a comfortable experience for all. A spa is available for relaxation, though some guests noted it might need improvement or was occasionally closed. A gym with modern equipment is appreciated by many, while others found the selection limited or some machines outdated. The bowling alley is a popular feature, providing entertainment, though it can get noisy and crowded. A tennis court is also on-site. Wi-Fi is generally available, but some guests experienced connectivity issues. The bar area can become very crowded, leading to long queues, and some found drink prices high. Elevators are present but can be slow and old.

Cleanliness & Room Comfort
Guests generally find the hotel and rooms to be very clean, with housekeeping staff often commended for their efforts. Rooms are typically spacious and offer comfortable beds, with many enjoying pleasant views. However, some reviews indicate that the rooms can feel outdated and might benefit from renovation. Issues such as a lack of AC control, thin pillows, and limited electrical outlets were occasionally mentioned. While many rooms are quiet, some guests reported noise from corridors or outside areas, particularly in the dining room. Common area bathrooms are generally kept clean, though a few guests noted a lack of fresh scent.

Dining & Food Quality
The buffet receives mixed but generally positive feedback, with many guests appreciating the variety and quality of the food, especially the themed dinners. Breakfast is consistently highlighted as rich and varied, catering to diverse tastes. However, some guests found the food to be repetitive over longer stays, occasionally bland, or not served hot enough. Long queues at peak dining times were also a common observation. The all-inclusive drink policy is a point of contention for some, as bottled water and certain branded beverages often incur an additional charge, which many guests found surprising. Snack options were sometimes described as limited.

Location & Accessibility
The hotel's location on a hill, somewhat removed from the town and beach, is a frequent topic. While offering beautiful views and a tranquil environment, it means guests often need transportation to access amenities. A complimentary shuttle bus to the beach is provided and widely used, though some guests reported issues with its frequency, capacity, or seasonal availability, making the steep walk back challenging. Parking is a significant concern; finding free spots nearby is difficult, making the hotel's paid garage almost a necessity. The garage itself is described as expensive and having narrow, challenging access, which can be problematic for larger vehicles.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism, significantly contributing to a positive guest experience. Guests frequently commend the restaurant staff for their attentiveness, efficiency, and positive attitude, even during busy periods, ensuring a smooth dining experience. The animation team is particularly highlighted for their engaging activities, enthusiasm, and ability to entertain both children and adults, creating a lively atmosphere throughout the day and evening. Reception staff are generally found to be helpful and accommodating, though some guests noted occasional language barriers. Housekeeping is appreciated for maintaining cleanliness and tidiness in the rooms, and maintenance staff are quick and responsive in addressing any issues that arise.

Additional Information
Guests on an all-inclusive package should note that bottled water and certain premium drinks are often not included and incur an extra charge, a point of frequent discussion among visitors. The hotel offers a rewards program, such as the Club Best card, which can provide discounts on services like parking, making it beneficial for frequent guests. Some guests expressed dissatisfaction with the check-in time being as late as 5:00 PM and the check-out time as early as 10:00 AM, finding it restrictive for shorter stays and impacting their overall vacation duration. For those staying in apartments, they are generally found to be spacious and well-equipped, though some guests noted a lack of basic cleaning supplies and utensils, requiring them to purchase these items themselves.