Best Western Acworth Inn

This hotel is a popular choice for road trippers and families due to its convenient location directly off the interstate, offering easy access to nearby amenities. Guests frequently highlight the friendly staff and the generally clean rooms as positive aspects of their stay. While the property is recognized as older, many appreciate its value for a quick stop. It is also a suitable option for pet owners, providing a welcoming environment for furry companions. To ensure a smooth experience, guests are advised to confirm all room amenities upon arrival and clarify any deposit or pet fee policies beforehand, as these have sometimes led to unexpected situations.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience. An outdoor pool is available, often described as clean and enjoyable, though it is sometimes closed for the season or not consistently maintained. While Wi-Fi is provided, some guests reported issues with slow or non-existent internet service in their rooms. For laundry needs, an on-site laundry room is present, but it is frequently noted as being out of order. Similarly, ice machines are often reported as non-functional. In-room amenities such as refrigerators, microwaves, and coffee makers are generally available and appreciated, although some coffee makers were found to be broken. A modern touch includes electric car charging stations, which are a welcome addition for guests with electric vehicles.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Most guests find the rooms to be clean upon initial inspection, with some describing them as spotless or well-maintained. However, a significant number of reviews highlight issues such as persistent unpleasant odors, particularly of mold, urine, or stale smoke. Instances of mold in bathrooms or on walls, dirty carpets, and even reports of bed bugs or roaches are also mentioned. The property is frequently described as older or outdated, with some rooms appearing drab or in need of renovation. Bed comfort receives mixed reviews; some guests praise comfortable beds and linens, while others found beds to be too hard or smaller than expected. Noise levels are generally reported as quiet despite proximity to the highway, though some guests experienced disturbances from other guests or barking dogs.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for many guests, often described as good, excellent, or substancial. The breakfast spread typically includes eggs, sausage, biscuits and gravy, waffles, bacon, fresh fruit like apples and bananas, cereals, and pastries. Many guests particularly enjoyed the Jimmy Dean breakfast sandwiches. The food is generally reported as fresh and hot, contributing to a satisfying start to the day. However, some guests noted that popular items such as eggs or meat occasionally ran out before the end of breakfast hours, or that replenishment was slow. The breakfast area can sometimes be cold, which some guests found uncomfortable.

Location & Accessibility
The hotel's convenient location directly off Interstate 75 is a major draw, making it an ideal stop for travelers seeking easy access. Guests highly appreciate its close proximity to numerous restaurants, fast food options, gas stations, and grocery stores, with many of these amenities being within walking distance. It is also strategically situated for those visiting LakePoint or other nearby areas, making it a practical choice for sports teams and event attendees. Ample parking is available, often allowing guests the convenience of parking directly in front of their rooms, though some found the entrance to the property a bit challenging to locate. Despite its proximity to the highway, many guests found the rooms to be quiet, reporting minimal road noise.

Staff & Service
The staff at this hotel consistently receives high praise for being friendly, helpful, courteous, and attentive. Many guests highlight their professionalism and willingness to assist with requests, contributing positively to the overall experience. The check-in process is generally described as quick and smooth, though some guests experienced delays due to staff availability or issues with reservations. While some rooms are noted as impeccably clean, housekeeping consistency varies, with reports of missing toiletries or towels, or rooms not being serviced daily. Guests frequently report issues with TVs, ice machines, laundry facilities, and even fundamental services like hot water or running water, with varied responsiveness from staff in resolving these problems. The hotel is pet-friendly, but some guests expressed confusion or dissatisfaction regarding uncommunicated pet fees or deposits.

Additional Information
A recurring point of feedback concerns the $75 security deposit required upon check-in, which some guests found unexpected and reported issues with its timely refund. While the hotel is pet-friendly, there are often uncommunicated pet fees that vary and can lead to guest dissatisfaction. Some guests experienced frequent malfunctions with their room key cards, requiring multiple trips to the front desk for re-activation. Staff have informed guests about ongoing and future renovation plans to update rooms with new carpets, fixtures, furniture, and larger televisions. Additionally, some guests reported issues with rooms not being handicap accessible despite requests, leading to significant inconvenience during their stay.