Best Western Adena Inn

This hotel is often chosen for its convenient location amidst various dining and shopping options, making it a practical stop for a range of travelers. It is particularly well-suited for road trippers seeking a comfortable overnight stay, business travelers needing easy access to local amenities, families looking for accessible food and entertainment, and sightseers exploring nearby historical sites and parks. Guests frequently highlight the friendly staff and the good breakfast as standout features, though experiences with cleanliness and room comfort can be mixed. To ensure a smoother stay, guests are advised to inquire about the status of ongoing renovations and the functionality of the elevator, and to thoroughly check their room upon arrival for any immediate concerns.

Facilities & Amenities
The hotel features an outdoor pool that is generally well-received by guests, often noted as clean and enjoyable for children, though it is closed during colder seasons and some guests reported it being under construction or used by non-guests. A significant recurring issue is the non-functional or under-construction elevator, which poses a considerable inconvenience for guests, particularly those with mobility challenges or heavy luggage, as they are forced to use stairs. Rooms are typically equipped with refrigerators and microwaves, which are appreciated for convenience. However, some guests have experienced issues with televisions not working correctly or being difficult to operate, and there are complaints about a lack of modern charging ports and loose electrical outlets. Inconsistent hot water supply is another frequent concern, with guests reporting either very little or fluctuating temperatures. Parking is generally described as easy and accessible.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While many guests found their rooms to be clean and tidy, a significant number reported issues such as dirty carpets, stained linens, dust accumulation, and the presence of mold or insect issues like dead bugs and even bed bugs. Unpleasant odors, including musty, smoky, or sewer-like smells, were frequently mentioned, sometimes masked by strong air fresheners. Bed comfort varies widely, with some guests praising comfortable king-size beds, while others found mattresses to be too firm, lumpy, or springy, leading to uncomfortable stays. The overall room condition is often described as outdated, with many areas in need of renovation, including chipped paint, poorly repaired fixtures, and dysfunctional elements. Bathroom facilities, in particular, received numerous complaints regarding their small size, poor design, lack of ventilation, and issues like leaking tubs, non-draining showers, and visible dirt or mold. Noise levels are a common complaint, with thin walls allowing sounds from hallways, neighboring rooms, and outside to disturb guests.

Dining & Food Quality
The breakfast service at the hotel generally receives positive feedback from guests. Many commend the breakfast variety, noting a good selection of hot items such as eggs, bacon, biscuits and gravy, and pancakes, alongside cereals, yogurt, fruit, coffee, and juices. The food quality is often described as tasty, hot, and fresh, with some guests highlighting the convenience of an automatic pancake maker. The dining area is typically kept clean and well-stocked by attentive staff. However, some guests found the breakfast options to be less than desirable, citing issues like hard or cold biscuits, unappetizing eggs or bacon, and limited choices on certain days. There were also occasional reports of equipment not working or items not being restocked promptly, particularly towards the end of service hours. Despite these occasional drawbacks, the complimentary breakfast remains a significant positive for most visitors.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy reach of numerous restaurants, shopping centers, and local attractions. Many guests appreciate being able to walk to various eateries and stores, making it a convenient base for their stay. Its proximity to major roads also makes it a practical stop for those on long journeys. However, a recurring challenge for guests is hotel access and finding the property. Many reviews describe the entrance as hard to find, tucked away behind other businesses, or accessible via a small, unpaved alleyway with potholes. This often leads to guests missing the entrance and having to navigate through other parking lots to reach the hotel. Despite these initial difficulties, the convenience of nearby amenities once at the hotel is consistently highlighted. Parking is generally reported as easy and sufficient.

Staff & Service
The hotel's staff consistently receives high praise for their friendly service and helpful demeanor. Guests frequently commend the front desk team for their politeness, attentiveness, and willingness to assist with various requests, including providing local information and resolving issues. The check-in process is often described as quick and efficient, contributing to a positive first impression. Many reviews highlight instances of attentive service where staff went above and beyond, such as quickly fixing in-room problems like a non-draining tub or a broken television, and accommodating extended stays or room changes due to unforeseen circumstances. However, housekeeping service receives mixed feedback; while some guests found their rooms cleaned daily, others reported issues such as rooms not being serviced, staff entering rooms without proper notice, or a lack of attention to detail in cleaning. Some guests also experienced negative interactions with management when attempting to resolve significant issues.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations and construction noise may be present, with some areas appearing unfinished or having construction materials visible. The pet policy is a point of confusion for some, as the hotel is not consistently pet-friendly despite the brand's general reputation, and this is not always clearly communicated. Key card reliability can be an issue, with multiple reports of cards needing frequent reprogramming or being overly sensitive to electronic devices. There have been isolated incidents of power outages where the hotel did not provide alternative lighting or offer compensation. Additionally, some guests noted that hotel policies, such as checkout times, were not always respected by staff, particularly by housekeeping.