Best Western Apalach Inn

The hotel offers a welcoming and comfortable stay, particularly noted for its pet-friendly policy which makes it an excellent choice for pet owners traveling with their companions, providing amenities like doggie bags and walking areas. Guests consistently highlight the friendly and helpful staff and the great breakfast as standout features, contributing significantly to a positive experience. While an older property, it is generally well-maintained and clean, offering comfortable beds and spacious rooms. This makes it an ideal fit for families seeking convenience, road trippers needing a comfortable stop, and budget-conscious travelers looking for good value. For those with mobility concerns, it is advisable to request a ground-floor room due to the absence of an elevator. Additionally, guests sensitive to strong scents should be aware that some rooms may have a noticeable air freshener aroma.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest convenience. The outdoor pool is frequently praised for being clean, well-maintained, and offering a pleasant area for relaxation, though some guests noted it was occasionally closed for maintenance. Wi-Fi connectivity receives mixed reviews, with some finding it reliable while others experienced weak signals or intermittent service. For guest convenience, ice machines are available, though one review mentioned a machine being out of order. The property also offers laundry facilities, which some guests found useful despite observations that the equipment appeared older. Ample parking is available, including space for boats, and guests appreciate the ability to park directly outside their rooms. A notable modern amenity is the provision of EV chargers, which is a significant advantage for electric vehicle owners in an area with limited charging options.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is largely positive, with many describing rooms as spotless and well-maintained. However, some guests reported issues such as dirty carpets, a persistent musty smell or strong air freshener scent, and occasional sightings of bugs. The comfortable beds and high-quality pillows are consistently praised, ensuring a restful night's sleep for most visitors. Rooms are generally described as spacious, equipped with functional AC, a refrigerator, microwave, and coffee maker. While fluffy towels and hot shower water are appreciated, some guests encountered issues with water pressure, the hot water knob operation, or even complete water stoppages due to city-wide issues. Noise levels can be variable; while some rooms are quiet, others experienced disturbances from loud neighbors, thin walls, or activity in the parking lot.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as excellent, very good, and a significant highlight of their stay. The breakfast variety is a major draw, featuring a selection of hot food options such as eggs (in various forms), sausage, bacon, and waffles, alongside cereals, yogurt, fruit, and toast. While most found the food quality to be good, a few mentioned items being cold or the overall quality being mediocre. The coffee and juice selections are also appreciated, with coffee and tea available throughout the day. The attentive staff managing the breakfast area, particularly specific individuals, are frequently commended for their friendliness, helpfulness, and diligence in keeping everything well-stocked and clean, significantly enhancing the dining experience.

Location & Accessibility
The hotel boasts a convenient central location, situated just a short drive from downtown Apalachicola, making it easy to access local restaurants, shops, and attractions. It is also ideally positioned for exploring St. George Island, typically a 15 to 20-minute drive away. Guests appreciate that the hotel is set back enough from the main road to offer a quiet area free from significant traffic noise. Ample parking is available, with the added convenience of being able to park directly outside most rooms. However, a notable accessibility concern is the absence of an elevator, which can pose a challenge for guests with mobility issues or those carrying heavy luggage to upper-floor rooms. While not within walking distance of the town center, its proximity by car is highly valued.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, frequently described as exceptionally friendly, helpful, and attentive. Guests highlight their welcoming demeanor and willingness to go above and beyond to assist with requests, from accommodating room preferences to providing local recommendations. The check-in process is generally reported as smooth and efficient, contributing to a positive first impression. Housekeeping is also commended for its diligence in maintaining clean rooms, though some guests noted occasional inconsistencies in daily service. The pet-friendly service is a recurring theme, with staff being accommodating towards guests traveling with animals. While most interactions are positive, a few isolated incidents mentioned staff being less helpful when addressing specific issues like water outages or fire alarms, indicating some variability in problem resolution.

Additional Information
The hotel maintains a strong pet-friendly policy, making it a preferred choice for guests traveling with animals, though some noted the pet fee was higher than anticipated. While a non-smoking policy is enforced within rooms, guests should be aware that smoking often occurs directly outside room doors, which can affect adjacent accommodations. The property is frequently described as an older property or dated, yet guests often commend its overall cleanliness and the staff's efforts in maintenance. A recurring issue reported by several guests involves water pressure and hot water availability, with some experiencing complete water stoppages or confusion regarding the hot water knob. There have also been multiple reports of malfunctioning fire alarms going off during the night without immediate staff intervention, and some guests experienced double charges or payment processing issues during check-in.