Hotel Best Western Carlton Plaza (Victoria, Canada)


Hotel Best Western Carlton Plaza (Victoria, Canada)

About Best Western Carlton Plaza

Best Western Carlton Plaza is located in the Lower Johnson district of Victoria, the capital of British Columbia, Canada. All rooms are en-suite with air-conditioning and heating, and they include a desk, safe, bar fridge, kettle, and a drip coffee maker. Complimentary bottled water is also available. Rooms also feature a well-equipped kitchen and seating area with a sofa. Larger suites have a table and chairs. Best Western Carlton Plaza has a fitness centre, while guests can also make use of complimentary bicycle rental and Wi-Fi. The London Tube Restaurant at Best Western Carlton Plaza offers pub-style food. Guests with kitchen facilities can of course prepare their own meals. The Lower Johnson district of Victoria has good restaurants, weekly markets and boutique shops, while the nearby Royal BC Museum houses a collection of art, culture and a history of native people of the North West.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


642 Johnson Street, V8W 1M6, Victoria, Canada

Rating overview

trivago Rating Index based on 2742  reviews from:
  • Location
    Excellent  8.9 / 10
  • Rooms
    Good  7.8 / 10
  • Service
    Excellent  8.9 / 10

Positive Reviews


A good location and easy to get around town

Within a few-minutes walk of Best Western Carlton Plaza there are food markets, shops, coffee shops, pubs and restaurants. Guests say that the hotel is well located in downtown Victoria with popular destinations being only five to ten-minutes walk away, so they do not need to use their car while there.


Great staff

Staff at Best Western Carlton Plaza are found to be polite and welcoming. They provide excellent service, and are eager to help guests by accommodating any requests where they can, not mention quickly resolving any negative issues which may arise. Staff are happy to offer advice about local attractions and dining options, too.


Use of bicycles - for free!

The hotel is happy to lend its guests complimentary bicycles to get around Victoria, a service that goes down really well. The service is novel, fun and above all free!

Negative Reviews


Parking is not free on-site

Parking is available at Best Western Carlton Plaza but this is valet parking which incurs an additional daily cost. Guests would appreciate parking being included in the room rate and note that as the valet parking is off-site it does take approximately 15-minutes for their car to be available.


Hit-and-miss Wi-Fi connection

On the plus side, Best Western Carlton Plaza offers complimentary Wi-Fi to all its guests. This is clearly a good thing. However, as can be the case with older buildings, the Wi-Fi signal is not very strong, with guests reporting the quality of the connection to be hit-and-miss.


Small rooms

Some guests have noted that, while the rooms at Best Western Carlton Plaza are generally considered to be clean and comfortable, some of the rooms are on the smaller side and this can make the stay feel less comfortable than ideal.

All amenities

Wellness / Spa
  1. Beauty salon
Property amenities
  1. Business centre
  2. Entrance Hall/lobby
  3. Express check-in
  4. Elevator
Room amenities
  1. Shower
  2. Openable windows
  3. Television
  4. Hairdryer

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 11:00


642 Johnson Street , V8W 1M6 , Victoria , Canada
Telephone: +1(250)3885513 | Fax: +1(250)3885343 | 

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