Best Western Chicago - Downers Grove

The hotel is widely appreciated for its convenient location, placing guests within easy reach of numerous restaurants, shops, and major highways. This makes it an ideal choice for business travelers seeking accessibility, sightseers exploring the Chicago suburbs, and families looking for a comfortable base. Guests consistently highlight the hotel's cleanliness and the generally friendly and helpful staff as key factors contributing to a positive stay. The complimentary breakfast is also frequently praised for its variety and quality, offering a good start to the day. For those seeking a good balance of amenities and value, this hotel often exceeds expectations. To enhance your experience, it is advisable to clarify the deposit policy upon booking, as this is a recurring point of confusion for some guests. Additionally, consider requesting a room away from the adjacent restaurant for a quieter stay, especially during peak hours.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The outdoor pool is a popular feature, often described as clean and well-maintained, though some guests note it can be small or seasonally closed. The fitness center is available for guests to use, with comments indicating it is well-equipped and not typically crowded. Connectivity is provided through Wi-Fi, though some reviews mention occasional spotty service. A recurring issue for many guests is the reliability of the key cards, which frequently deactivate, requiring multiple trips to the front desk for re-activation. In-room amenities include a mini-fridge, a microwave, and a coffee maker, though some guests have reported issues with the mini-fridge not being cold or plugged in upon arrival. The elevator is present, with some observations about its speed and its glass design overlooking the lobby.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied, with many praising the hotel for its overall cleanliness and well-kept rooms. However, some guests have reported concerning issues such as the presence of roaches and a persistent musty or mildew smell in certain rooms. The beds receive mixed reviews; while many find them comfortable, others describe them as hard, uncomfortable, or having overly soft pillows. Room conditions are also a point of discussion, with some noting rooms appear outdated or show signs of wear like peeling wallpaper or water damage on bathroom doors. Noise levels are a significant concern for many, with frequent mentions of thin walls allowing sounds from neighboring rooms, including conversations and snoring, as well as external disturbances like loud trash pickup and general guest noise in hallways. The bathroom size is often described as small, and the toilet as unusually low.

Dining & Food Quality
The hotel's complimentary breakfast is a prominent feature, frequently highlighted by guests. Most guests find the breakfast to be good, with a decent variety of options, often including hot items like eggs, waffles, and sausage. The coffee is also generally well-received. However, some guests have expressed disappointment, describing the food quality as average or even poor, with specific complaints about artificial-tasting eggs or undercooked items. The breakfast area can become quite crowded, especially during peak hours, leading to limited seating. Despite this, staff are often commended for their efforts in keeping the stations replenished. Beyond the hotel's offerings, guests appreciate the convenience of having numerous restaurants nearby, including a Brazilian steakhouse adjacent to the property, providing ample dining choices within easy reach.

Location & Accessibility
The hotel's location is consistently praised as a major advantage, offering excellent convenience for travelers. It is ideally situated near a wide array of restaurants and shopping centers, providing guests with numerous options for dining and entertainment. Its proximity to major highways ensures easy access for those traveling by car, though some note the entrance to the property can be a bit tricky or obscure. Parking is a frequently discussed topic; while the hotel offers free parking, many guests report that the lot becomes very busy and limited, especially in the evenings, due to the popularity of the adjacent restaurant. This can make finding a space challenging and sometimes leads to concerns about the safety of the parking area at night.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend individual team members for going above and beyond to assist with requests and create a welcoming atmosphere. The check-in and check-out process is often described as quick and efficient, contributing to a smooth experience. However, feedback is not uniformly positive, with some guests reporting instances of unresponsive staff, rude interactions, or a lack of presence at the front desk. Housekeeping service also garners mixed reviews; while some appreciate daily room servicing, others report issues with rooms not being cleaned, towels not being replaced, or "do not disturb" signs being ignored. The hotel is noted for its pet-friendly service, accommodating guests traveling with animals.

Additional Information
A significant point of discussion among guests is the deposit policy, with many expressing frustration over the requirement of a $100 deposit upon check-in, which is often not clearly communicated during booking. There are frequent complaints about delays or difficulties in receiving the deposit refund after check-out. Despite the hotel's non-smoking policy, a recurring issue is the pervasive smell of cannabis or cigarettes in the lobby and hallways, indicating that the policy is not always enforced. The hotel is pet-friendly, though guests with pets note the lack of a dedicated grass area for animal relief. While some reviews describe the hotel as recently updated, others perceive it as dated or showing its age, with concerns about overall maintenance. Guests should also be aware of potential noise from other guests, particularly during weekends, which can impact the quietness of the stay.