Best Western Coachlight

The hotel's pet-friendly policy is a prominent feature, though it's a source of both appeal and significant frustration due to issues with specific pet rooms and staff communication. Most guests found the breakfast to be a positive aspect, and the hotel's location is frequently praised for its convenience. However, the overall cleanliness and condition of the rooms received highly mixed feedback, often leaning negative, and many guests reported uncomfortable beds. This hotel is best suited for road trippers or budget-conscious travelers seeking a convenient stopover, especially those with pets who are prepared for potential room-related challenges. To enhance your stay, it is advisable to confirm pet room availability directly with the hotel and manage expectations regarding the general room condition and the availability of amenities like the pool.

Facilities & Amenities
The hotel's facilities receive mixed and often critical feedback. A major point of contention for many guests is the swimming pool, which is frequently reported as closed for repairs, often without prior notice, leading to disappointment, especially for families. While some rooms are equipped with convenient amenities like a microwave and refrigerator, several guests noted that these appliances were sometimes broken or in poor condition. The air conditioning units also garnered mixed reviews, with some finding them effective but others reporting them as noisy, broken, or not cooling adequately. Most guests found parking to be easy and convenient, often available directly in front of their rooms, which is a plus for road travelers. However, a significant drawback mentioned by multiple reviewers is the lack of an elevator, making access to upper-floor rooms challenging for guests with heavy luggage or mobility concerns.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly polarized, with a significant number of guests expressing strong dissatisfaction. While some reviewers described their rooms as clean and spacious, a much larger proportion reported issues such as musty smells, dirty towels, filthy floors that left socks black, and visible stains on bedspreads and sheets. Several alarming accounts mentioned the presence of roaches or bed bugs, and some pet-friendly rooms were noted to have strong animal odors and visible pet hair. The overall condition of the rooms is frequently criticized as dated, with reports of wall damage, peeling paint, missing grout, and rusted or dented furniture. Room comfort is also a major concern, as many guests found the beds to be uncomfortable, describing mattresses as thin or hard as rocks, leading to poor sleep. Bathrooms, too, received numerous complaints regarding mold, slow drains, broken showerheads, and general lack of maintenance.

Dining & Food Quality
The hotel's breakfast service is a frequently discussed topic, generally receiving positive feedback from most guests, though some found it to be merely adequate. Many appreciated the availability of a hot breakfast, often including items like eggs, sausage, biscuits and gravy, and a pancake maker. Reviewers often highlighted the convenience of having a warm meal before heading out. However, some guests reported that the pancake machine was occasionally not working, or that the food quality was inconsistent, with items like sausage gravy being barely warm or pancakes being rubbery. A recurring complaint was the limited selection of cold beverages, with some noting the absence of juice or milk for children, leaving only coffee or hot water options. Despite these minor inconsistencies, the breakfast is largely seen as a valuable inclusion, providing a convenient start to the day.

Location & Accessibility
The hotel's location is consistently praised by guests for its convenience and accessibility. Situated directly off the highway, it offers easy on-off access for travelers. Many reviewers highlighted its proximity to various restaurants, with several dining options available within walking distance, including a popular buffet restaurant and a Waffle House next door. This makes it a practical choice for guests looking for quick and easy meal solutions after a long drive. The location is also described as quiet despite being close to the interstate, contributing to a more peaceful stay. While parking is generally considered easy and ample, with spaces often available directly in front of rooms, some guests noted that parking could be tight in certain areas. The hotel's position also provides convenient access to local attractions and amenities, making it a suitable base for exploring the area.

Staff & Service
Feedback regarding the staff and service is notably mixed, presenting a stark contrast between highly positive and strongly negative experiences. Many guests consistently praised the staff for being friendly, helpful, attentive, and providing quick service during check-in. Specific mentions include staff going "above and beyond" and being "very welcoming and kind." However, a significant number of reviews describe staff members as extremely rude, unwilling to handle issues, and demonstrating a lack of professionalism, particularly concerning pet policies and reservation discrepancies. Some guests reported being laughed at or told to "not stay here if you don't like it" when raising concerns. While some found the check-in process efficient, others encountered difficulties with reservations or felt staff were unaccommodating. This dichotomy suggests a highly inconsistent service experience, with some guests receiving excellent care while others faced considerable frustration.

Additional Information
A significant and frequently mentioned issue is the hotel's pet policy, which, despite being advertised as pet-friendly, often leads to frustration. Guests reported that pet-friendly rooms are limited and often unavailable upon arrival, even with prior reservations, leading to cancellations or unexpected room changes. Some pet rooms were described as having strong perfumed smells or being in poor condition with chewed walls and dog scratches. Another recurring theme is the hotel's renovation status; while some rooms appear recently updated, many guests noted the property is older and dated, with ongoing construction sometimes impacting stays, including early morning noise. Guests should also be aware that housekeeping services may not be daily, with some reporting service only every third day or requiring guests to bring used towels to the desk for clean ones. The hotel also has a policy of outdoor entry to all rooms, and there is no elevator to the second floor.