Best Western Detroit Livonia

The hotel is often chosen for its large swimming pool and the availability of jacuzzi rooms, making it a memorable feature for many guests. It caters well to families seeking recreational options and couples looking for a relaxing getaway. While some guests highlight recent renovations and comfortable accommodations, others note areas needing updates. The hotel's convenient location near dining options is also a consistent positive. To ensure a smooth stay, it is advisable to confirm the functionality of in-room amenities like the jacuzzi upon arrival and be aware of the hotel's deposit policy.

Facilities & Amenities
The hotel features a large indoor swimming pool that is often praised for its size, making it suitable for laps and family enjoyment. However, many guests report that the pool water is frequently cold, and its operating hours can be restrictive, sometimes closing for several hours during the day. Some guests also noted that the actual pool may not match the images advertised online. Many rooms offer jacuzzi tubs, which are a popular draw for relaxation, though their functionality is inconsistent, with some guests reporting issues with jets or cracks in the tubs. A fitness center is available for guest use, and some guests appreciate the presence of EV chargers on site. Wi-Fi connectivity receives mixed feedback, with some finding it strong and others reporting it to be very slow or unreliable. The hotel also provides a coin-operated laundry facility.

Cleanliness & Room Comfort
Room cleanliness and comfort receive mixed, yet predominantly negative, feedback. While some guests describe rooms as spacious, clean, and well-appointed with comfortable beds, a significant number report issues. Common complaints include dirty sheets, hair in the bathroom, stained surfaces, and unclean floors that leave socks dirty. Many rooms are described as dated, with visible signs of wear such as peeling paint, cracked walls, and damaged fixtures. Some guests encountered unpleasant musty smells or cigarette smoke in non-smoking rooms. Noise from other guests and a noisy fan are also frequently mentioned. In-room amenities like TVs and safes are sometimes reported as non-functional, and some rooms have limited working electrical outlets.

Dining & Food Quality
The complimentary breakfast receives varied feedback. Most guests find the breakfast to be good, with some praising its variety and the attentiveness of staff in keeping items stocked. Options typically include eggs, sausage, and pancakes. However, a notable number of guests express dissatisfaction, describing the food quality as poor, with items like French toast and hash browns being hard or unappetizing. Some report that hot food is often lukewarm or that certain items, such as fresh fruit, are consistently unavailable. The pancake machine is frequently mentioned as being broken, and the dining area can become crowded, leading to limited seating.

Location & Accessibility
The hotel's location is generally considered convenient and accessible, particularly for travelers passing through or those visiting the local area. It is situated near various restaurants and shopping options, including a Red Robin right next door, making dining out easy without needing a car. Some guests appreciate its proximity to a mall and the freeway. Parking is available and generally well-regarded. While the immediate surroundings are often described as safe, some guests have noted that construction in front of the hotel can make turning into the parking lot challenging.

Staff & Service
Feedback on the staff and service is highly polarized. Many guests praise the staff as friendly, helpful, professional, and attentive, highlighting positive interactions during check-in and with breakfast attendants. Some individuals are specifically commended for going "above and beyond" to assist guests. However, a significant number of reviews describe negative experiences, including rude or disrespectful staff, particularly at the front desk. Issues such as long wait times for check-in, staff being unresponsive to requests (e.g., for housekeeping or towels), and difficulties resolving billing or reservation problems are frequently reported. Some guests also mention staff being unhelpful or dismissive of concerns.

Additional Information
Guests should be aware of a $100 deposit required at check-in, which some found unexpected and can take an extended period (up to a month) to be refunded. There are recurring reports of issues with housekeeping service, with rooms not being cleaned daily or even after multiple requests, and guests often having to retrieve their own towels and toiletries from the front desk. The hotel has a strict no-smoking policy, but some guests reported strong smells of smoke or marijuana throughout the property. Some guests also noted that the pool has specific operating hours and can be quite deep, which might be a consideration for families with young children.