Best Western Harbour Pointe Lakefront

The hotel offers a memorable retreat, distinguished by its stunning lakefront location that provides panoramic views of Lake Huron and Mackinac Island. A signature feature is the nightly bonfire by the beach, complete with s'mores, creating a unique and inviting atmosphere. Guests consistently highlight the exceptional cleanliness of the property, the delicious breakfast, and the overall friendly staff as key elements of a positive stay. This destination is particularly well-suited for families seeking kid-friendly amenities like the playground and pools, couples looking for a romantic setting with beautiful vistas, and sightseers exploring the Upper Peninsula and Mackinac Island due to its convenient ferry access. To enhance your experience, consider requesting a room with a lake view to fully appreciate the breathtaking sunrises, and be aware of the multi-building layout, though a helpful golf cart service is available to navigate the property.

Facilities & Amenities
The hotel provides a wide array of facilities and amenities designed to enhance guest comfort and enjoyment. Guests frequently praise the availability of both a clean indoor pool and hot tub, which are particularly appreciated during cooler weather and often open late. A seasonal outdoor pool and hot tub are also available, offering beautiful lake views, though some guests noted minor maintenance needs like tile repairs. For families, the playground is a popular feature, providing entertainment for children. Rooms are generally well-equipped with a microwave and refrigerator, adding convenience for longer stays. The property offers free Wi-Fi, which most guests found to be stable and fast. A notable service is the complimentary golf cart shuttle, which assists guests in navigating the sprawling campus, especially to and from the main building for breakfast. Additionally, the hotel facilitates easy access to Mackinac Island by selling ferry tickets on-site and providing a shuttle service to the ferry docks.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms and the overall property as well-maintained and spotless. Most rooms are noted for being spacious, offering ample living area, and many boast beautiful views of the lake or island, often from a private balcony or patio. The beds generally receive positive feedback for being comfortable, though some guests found them either too firm or too soft for their preference. In-room amenities like a microwave, refrigerator, and coffee maker are widely appreciated. However, feedback on room condition is mixed; while some rooms appear newly renovated, others are described as dated or having an old carpet smell. Some guests reported issues with musty odors or a strong chemical cleaner smell, particularly in older buildings, and a few noted mold in bathrooms. Noise levels can vary, with some guests experiencing thin walls or sounds from adjacent rooms or those above. Additionally, the TVs and their remotes are frequently mentioned as being difficult to operate, with limited channels and no guide.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often described as plentiful, delicious, and offering a wide variety of options. The breakfast spread typically includes both hot and cold items such as waffles, eggs, sausage, biscuits and gravy, fresh fruit, and pastries, ensuring something for every taste. The breakfast area is noted for being large and well-stocked, with attentive staff who work diligently to keep everything replenished and clean, even during busy periods. While the area can get crowded, guests appreciate the availability of outdoor seating. Beyond breakfast, a unique and highly popular dining-related amenity is the nightly bonfire by the lake, where the hotel provides s'mores kits, allowing guests to enjoy a classic treat in a picturesque setting. This thoughtful touch adds a memorable and communal experience to the stay, making it a highlight for many visitors, especially families.

Location & Accessibility
The hotel boasts an exceptional lakefront location directly on Lake Huron, providing guests with picturesque views and a serene atmosphere. Its strategic position is highly convenient for those planning to visit Mackinac Island, as it is within walking distance of the ferry docks and offers a complimentary shuttle service to and from the ferries. The hotel's proximity to downtown St. Ignace also allows for easy access to local restaurants and shopping on foot. The property features a multi-building campus layout, which, while offering a resort-like feel, means guests may need to walk between buildings for various amenities, though a helpful golf cart service mitigates this. Parking is readily available and free, often located right outside the rooms, though some guests noted that certain lots have tight spaces or are on a downhill slope, requiring careful maneuvering. Overall, the location is celebrated for being quiet, safe, and central to exploring the Upper Peninsula.

Staff & Service
The hotel staff consistently receives glowing reviews for their friendly and helpful demeanor, significantly contributing to a positive guest experience. Many guests highlight the attentive service provided by the breakfast staff, who are praised for keeping the dining area clean and food items well-stocked. The golf cart driver is frequently singled out for being exceptionally personable and accommodating, offering convenient rides across the sprawling property. While most experiences with the front desk are positive, with staff being welcoming and professional, some guests reported isolated instances of slow check-in processes or less knowledgeable interactions. Housekeeping is generally commended for maintaining high standards of cleanliness, though a few guests noted missed daily services or issues with linen changes. The hotel's shuttle service to the ferry is also a much-appreciated convenience, reflecting the staff's commitment to guest comfort and ease of travel. Overall, the dedication of the team to providing excellent service is a recurring theme in guest feedback.

Additional Information
Guests should be aware of several important details to ensure a smooth stay. The hotel features a multi-building layout, and some buildings, particularly the Huron section, do not have elevators, which can be a consideration for guests with mobility challenges or heavy luggage. While the property offers excellent amenities, some, like the fitness center and outdoor pool, are subject to seasonal closures. A recurring point of feedback concerns the TV remotes, which many guests found difficult to use due to limited functionality and the absence of a channel guide. Additionally, some guests reported issues with Wi-Fi quality, describing it as inconsistent. A notable environmental factor is the presence of bugs, such as gnats and mosquitoes, especially on balconies during certain times, so guests might consider bringing repellent. Furthermore, some older sections of the hotel have been noted for musty odors or a strong chemical cleaner smell in rooms, which can be off-putting for sensitive individuals. Tight parking spaces in some areas of the property are also a practical consideration for drivers.