Best Western Hickory

The hotel's most notable attributes are its exceptionally friendly and accommodating staff and its highly convenient location right off the interstate, making it an ideal choice for travelers passing through or those seeking easy access to local amenities. Many guests highlight the quality and variety of the complimentary breakfast, contributing positively to their stay. While the hotel generally maintains a good level of cleanliness, feedback on room condition is mixed, with some areas noted as dated despite ongoing renovations. Noise levels can also vary, with some guests experiencing disturbances from the highway or neighboring rooms. The hotel is well-suited for business travelers due to its accessibility and for families and pet owners who appreciate the welcoming atmosphere. To enhance your experience, consider requesting a recently renovated room, and if quiet is a top priority, inquire about rooms away from the interstate side.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort. Many appreciate the seasonal outdoor pool, described as nice and peaceful, providing a relaxing option during warmer months. Wi-Fi connectivity is generally reliable, with guests noting its speed and stability, though some experienced occasional interruptions. For convenience, in-room coffee makers and mini-fridges are provided, allowing guests to enjoy beverages and store snacks. The inviting lobby area often features complimentary treats such as fresh cookies or popcorn, along with readily available coffee and tea, creating a welcoming atmosphere upon arrival. A fitness center is also available for guests wishing to maintain their workout routine, and televisions in the rooms offer various channels for entertainment.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While many guests report their rooms to be spotless and very clean, some reviews highlight issues such as dirty floors, stained chairs, hairs in the tub, and mold on ceilings or bathroom tiles. The overall room condition is frequently described as dated or well-worn, though some guests were pleased with recently renovated rooms. Bed comfort receives mixed reviews, with some finding them comfortable for a restful sleep, while others describe them as too soft, hard, old, or squeaky. Noise levels are a recurring concern, stemming from the adjacent interstate, thin walls allowing sounds from neighboring rooms, or loud air conditioning units. Issues with bathroom functionality, including low water pressure, cold temperatures, and doors that do not close properly, are also noted. Furthermore, several guests reported finding various pests, which significantly impacted their stay.

Dining & Food Quality
The dining and food quality, particularly the complimentary breakfast, receives overwhelmingly positive feedback from guests. Many describe the breakfast as awesome, excellent, or the best they have experienced at a hotel, praising its variety and the inclusion of hot options. Guests appreciate the availability of items such as eggs, sausage, biscuits and gravy, and waffles, along with a generous selection of fresh fruit and coffee. The breakfast area is often noted for being well-stocked, clean, and having ample seating. However, a few guests found the eggs to be unappetizing or wished for more diverse hot choices like bacon or grits. Despite the strong positive sentiment for breakfast, several guests expressed a desire for the hotel to have its own on-site restaurant for other meal options, as this facility is currently not available.

Location & Accessibility
The hotel's location and accessibility are consistently highlighted as major advantages. Situated directly off the interstate, it offers easy access for travelers and is considered central to many local amenities. Guests appreciate its proximity to restaurants, with many dining options within walking distance, and its convenience for shopping. The hotel is also well-placed for those attending events at the nearby convention center. While the location provides excellent connectivity, some guests noted that being so close to the interstate can lead to street noise. Parking is generally available and convenient, with ample space for various vehicle types, including larger ones, though some guests found the parking areas to be a bit far from their rooms or less appealing visually.

Staff & Service
The staff and service at the hotel consistently receive high praise, being described as exceptionally friendly, helpful, accommodating, and attentive. Guests frequently commend the quick check-in process, though a recurring issue involves key cards deactivating, requiring multiple trips to the front desk. Housekeeping service garners mixed reviews; while many guests appreciate the cleanliness and diligence of the staff, some reported issues such as rooms not being serviced or concerns about privacy, including instances where "Do Not Disturb" signs were not respected. The hotel is noted for its pet-friendly service, with staff being accommodating towards guests traveling with animals. Overall, the positive interactions with the staff significantly contribute to a welcoming and pleasant experience for most visitors.

Additional Information
A significant point of feedback concerns the hotel's accessibility, as there is no elevator to the second floor, which can be challenging for guests with heavy luggage or mobility concerns. The hotel is undergoing renovations, with some guests enjoying newly updated rooms while others noted areas still in need of modernization, indicating an ongoing effort to improve the property. Issues with room doors are frequently mentioned, including difficulty opening or closing them, gaps allowing air or noise to enter, and concerns about security due to faulty locks. The hotel's smoking policy is a point of contention, with non-smoking rooms sometimes affected by smoke odors from neighboring balconies or through vents. Despite these challenges, the hotel maintains a pet-friendly policy, accommodating guests traveling with animals, and offers rewards program benefits for frequent visitors.