Best Western Inn Of Pinetop

This hotel is widely recognized for its pet-friendly accommodations, making it a standout choice for guests traveling with animals. Its convenient location near local attractions and dining options is also a significant draw, complemented by generally friendly staff who strive to assist guests. While opinions on room comfort and cleanliness are somewhat mixed, many guests find the beds comfortable and the rooms adequately clean. This hotel is particularly well-suited for pet owners and families seeking a welcoming environment for their furry companions, as well as sightseers looking for easy access to the area's natural beauty and local amenities. To enhance your stay, it is advisable to inquire about the specific room type to ensure it meets your expectations regarding age and potential noise, and to confirm the operational status of all facilities upon arrival.

Facilities & Amenities
The hotel offers a notable pet-friendly environment, providing a designated area for pets and charging a reasonable fee, which is highly appreciated by guests traveling with animals. Standard in-room amenities include a fridge, microwave, and coffee maker, ensuring basic conveniences. However, guests frequently report that the hot tub is out of service, with access sometimes offered to a sister hotel's facilities, which can be inconvenient. There is no pool on-site, and the property's motel-like structure means rooms are accessed from the outside, with no elevator to the second floor, posing challenges for guests with mobility issues. Parking is available, though some guests find it congested or difficult to navigate, with concerns raised about icy conditions in handicapped spaces during winter. Wi-Fi is available, but some guests have experienced unreliability.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests praise the rooms for being clean and well-maintained, noting a fresh scent upon arrival. However, a significant number of reviews mention issues with persistent smells, including chemical odors, air fresheners, stale cigarette smoke, or pet-related odors, which some found overwhelming. The rooms are frequently described as worn or outdated, with visible signs of age such as patched holes, stains on walls, old carpets, and popcorn ceilings. While many guests found the beds comfortable, others reported them as hard, lumpy, or causing backaches, with some dissatisfaction regarding pillows lacking support. Noise levels can be an issue, with complaints about loud showers from adjacent rooms, barking dogs, footsteps from above, and external disturbances like trash trucks or idling vehicles. Bathroom conditions are mixed, with some being clean and spacious, while others note issues like long hairs, difficulty operating showers, or low water pressure.

Dining & Food Quality
The complimentary breakfast receives mixed but generally positive feedback. Many guests describe it as good, delicious, or even fabulous, appreciating the variety of options available. However, some experiences were less favorable, with complaints about items running out quickly, food being cold, or the quality of certain dishes like eggs. The service style for hot items, where staff serve guests, is noted, with some guests expressing frustration over portion control or the inability to self-serve. Despite these inconsistencies, the coffee is often praised, and the availability of chocolate chip cookies throughout the day is a delightful and frequently mentioned highlight, adding a welcoming touch to the guest experience.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy reach of various attractions, including a nearby walking trail, and numerous restaurants and shopping options. Its position on the main street offers convenience, yet the property is often described as quiet and shielded from excessive traffic noise. Parking is available on-site, though some guests report challenges with congestion or difficulty entering and exiting the lot due to traffic. While the hotel is marketed as ADA accessible, some guests with disabilities have noted specific challenges, such as the lack of an elevator to the second floor, non-high-seat toilets, and thresholds that can be difficult for wheelchairs, despite the presence of roll-in showers in some rooms.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and accommodating service. Many guests highlight positive interactions with front desk personnel, describing them as welcoming, efficient, and willing to assist with requests, including early check-in when rooms are ready. The check-in process is generally reported as quick and smooth. Housekeeping is often commended for maintaining clean rooms and providing extra amenities upon request. However, there are isolated instances of negative feedback regarding specific staff members, including perceived rudeness, lack of eye contact during check-out, or unhelpful responses to issues. Despite these few exceptions, the overall sentiment is that the staff's dedication to providing a positive experience significantly enhances the stay, particularly for pet-friendly service and general guest support.

Additional Information
A prominent feature of this hotel is its accommodating pet policy, which is highly valued by guests traveling with animals, often including a reasonable fee and designated areas. However, guests should be aware that the hot tub is frequently reported as being out of service, with access sometimes offered to a sister property, which can be an inconvenience. Some rooms have been noted to have persistent smell issues, ranging from cleaning chemicals to stale odors, which can impact comfort. While the hotel offers Wi-Fi, some guests have experienced issues with its internet reliability. The property's older design means there is no elevator, and rooms are accessed directly from the outside, which may not suit all travelers. Additionally, some guests have reported minor room key issues or a lack of vending machines on-site.