Hotel Best Western Inn & Suites, New Braunfels, USA - www.trivago.com

Hotel Best Western Inn & Suites (New Braunfels, USA)

Hotel Best Western Inn & Suites (New Braunfels, USA)

About Best Western Inn & Suites

Best Western Inn & Suites enjoys convenient Interstate access and is particularly well placed for visits to the Prime and Tanger Outlets. The air-conditioned and well-furnished rooms feature flat-screen LCD TV, free Wi-Fi, coffee maker and work desk. Also included are a microwave and mini-refrigerator. There is a 24-hour business center at Best Western Inn & Suites; plus meeting rooms, computer station, laundry facilities, ice/vending machines and free parking. Complimentary coffee is available in the lobby. A complimentary hot buffet breakfast is provided. Restaurants and bars are located on and across the street; these include Olive Garden and Denny’s. There are many more within a mile or two of the hotel. Texas State University is 15 miles away and it is 1.4 miles to New Braunfels Market Place. Gruene Hall is three miles from the hotel. Landa Park (4.8mi) and Texas Ski Ranch (5 mi) are also within easy reach.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

Rating overview

7.5
trivago Rating Index based on 1400  reviews from:
  • Location
    Excellent  8.5 / 10
  • Rooms
    Very good  8.0 / 10
  • Service
    Very good  8.3 / 10

Positive Reviews

positive:

Good for a Weekend Getaway

Best Western Inn & Suites is a perfect location for weekend getaway. With easy interstate access, guests can easily commute to various area attractions. Guests can just go for a water sports activity at Guadalupe & Comal Rivers, two miles from the hotel or may cool off at Guadalupe River or explore Schlitterbahn Waterpark.

positive:

Pleasant and Helpful Staff

The helpful and pleasant staff is very accommodating and with pleasing disposition. From the reception staff to the breakfast staff, everyone was nice and took great care in making sure everything is good.

positive:

Good Breakfast &many Restaurants Nearby

Guests really liked the breakfast at Best Western Inn & Suites offering a good selection of items along with fresh and well-cooked meals. You may devour a variety of cuisines, as there are many good restaurants, bistros and cafes located within walking distance.


Negative Reviews

negative:

No Elevator at Hotel

There is no elevator at the hotel, which means walking up to the room upstairs even with your luggage. Guests were not really about this missing feature at the hotel.

negative:

Few Minor Issues

No room safe, leaking walls & ceiling, cracked tub in the bathroom, damp smell in rooms and unclean carpet are some of the minor issues highlighted by guests.

negative:

Dirt and Dust in Rooms

Many guests reported that the room was not as clean and there was dirt and dust on the lamps, carpet and floor. The pillow covers were also not clean and had hair on it as reported by few guests. Scope of improvement is there in the cleanliness department.


All amenities

Hotel facilities
  1. Entrance Hall/lobby
  2. Express check-in
  3. Elevator
  4. Parking
For children
  1. Childcare
Accessibility
  1. Wheelchair accessible
Wellness / Spa
  1. Hot tub
Room facilities
  1. Openable windows
  2. Television
  3. Electric kettle
  4. Air conditioning

Cleanliness policies

  • Regular disinfection
  • Safe distance
  • Hand sanitizer provided

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