Best Western Jacksonville Inn

This hotel offers a unique drive-up-to-your-door room style, with many featuring jetted tubs, providing a convenient and often relaxing stay. Guests frequently highlight the friendly and helpful staff as a major positive, contributing to a welcoming atmosphere. While opinions on room cleanliness and comfort are mixed, many find the accommodations to be a good value. The complimentary breakfast also receives varied feedback, but is generally seen as a convenient offering. This hotel is particularly well-suited for road trippers seeking easy access to their vehicles, business travelers looking for an affordable and functional base, and budget-conscious families needing practical amenities. To ensure a smooth experience, it is advisable to confirm specific room features upon booking and be prepared for ongoing road construction in the vicinity.

Facilities & Amenities
The hotel offers several practical in-room amenities that guests appreciate, including a mini fridge and microwave, which are particularly convenient for longer stays or families. Many rooms feature a jetted tub, providing a relaxing option, though some guests reported these tubs were not functional or had cleanliness issues. While Wi-Fi is available, some guests experienced connectivity problems, particularly for gaming devices. The TV in rooms generally works, but a few guests noted issues. A significant point of contention is the swimming pool, which many reviews indicate was closed, green, or not open as expected, leading to disappointment for guests, especially those traveling with children. Additionally, the absence of an elevator can pose a challenge for guests with mobility issues, as some rooms are located on upper floors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed among guests. Many praise the rooms as "super clean" and "impeccably clean," highlighting comfortable beds and fresh linens. However, a significant number of reviews describe rooms as "disgusting," citing stained sheets, mold, roaches, and unclean bathrooms with issues like "orange-brown buildup" or "dried poop on the wall." The overall room condition is frequently described as outdated, with some reporting holes in walls or peeling tap. Unpleasant smells, including smoke, marijuana, mustiness, and mildew, are also a recurring complaint. While some guests found the rooms quiet, others experienced noise from highway construction or internal hotel operations. Issues with AC not cooling or being excessively loud, and mini-fridges not working, also impacted comfort.

Dining & Food Quality
The complimentary breakfast is a prominent feature, receiving varied but generally positive feedback. Many guests describe it as "very good," "hot," and offering a "good variety" of items, including waffles and sausage. The coffee is also often praised. However, some guests reported that the breakfast area was not consistently stocked, with items like eggs, bacon, or waffle mix running out quickly, or biscuits being hard and gravy cold. A few reviews mentioned flies in the breakfast area. Despite these inconsistencies, the breakfast is widely considered a convenient and valuable amenity for the price point. For other dining options, guests frequently mention a good Mexican restaurant located conveniently next door, providing an easy and enjoyable alternative for meals.

Location & Accessibility
The hotel's location is generally seen as convenient, offering easy access to major highways and proximity to the local Air Force Base, as well as various local businesses, restaurants, and shops. Guests appreciate the visibility from the highway and the convenience of parking directly by their rooms in the "motel" style setup. However, a major and frequently mentioned challenge is the extensive road construction in the surrounding area. This ongoing work makes navigating to and from the hotel difficult, with many guests describing it as a "nightmare" or "hard to find," especially at night. Despite the construction, the hotel itself is often described as quiet, providing a surprising contrast to the external activity.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many reviews highlight the friendly staff as "professional," "helpful," "attentive," and "accommodating," often going "above and beyond" to ensure a comfortable stay. The check-in process is generally described as quick and efficient, though some guests reported issues with double charging or difficulties with deposits. While most experiences with housekeeping are positive, with rooms being tidied and well-maintained, a few guests noted instances of rooms not being cleaned or staff entering rooms prematurely. When issues arise, such as problems with room amenities or billing, the staff is often commended for handling them quickly and professionally, even offering refunds when appropriate, though the refund process itself can sometimes be challenging.

Additional Information
Guests frequently encounter issues with the deposit policy, reporting difficulties in getting their security deposits released promptly or experiencing double charges. This has been a source of significant frustration for many. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals, though some noted a lack of designated outdoor areas for pets. For guests with mobility challenges, the hotel's handicap accessibility is a concern, as there is no elevator and some ground-floor rooms may incur an unadvertised upcharge, leading to inconvenience and dissatisfaction. Additionally, guests should be aware that room cleaning is typically scheduled only every three days, which may require requesting additional towels or amenities for shorter stays.