Best Western Lakewood Inn

The hotel is often recognized for its inviting indoor pool and hot tub area, providing a relaxing escape for guests and serving as a memorable feature. It is particularly well-suited for families seeking leisure amenities and travelers on road trips due to its convenient location. Guests consistently highlight the friendly staff and the overall cleanliness of the property as key strengths, contributing to a positive first impression. The hotel also offers comfortable rooms and a satisfying complimentary breakfast, enhancing the overall guest experience. For those planning a visit, it is advisable to inquire about the hot tub's operational status upon arrival, as some guests have reported issues. Additionally, while generally quiet, some reviews suggest being mindful of potential noise from other guests, especially during peak times, to ensure a restful experience.

Facilities & Amenities
The hotel features a popular indoor swimming pool and hot tub, which are frequently enjoyed by guests, though feedback on their condition can be mixed, with some noting issues like cloudiness or temperature. Rooms are equipped with expected amenities such as a coffee maker, fridge, microwave, iron and ironing board, and a work desk with an ergonomic chair, catering to both leisure and business travelers. Guests also benefit from free Wi-Fi and a large screen flat-screen TV. While the hotel does not have an elevator, which some guests find inconvenient, especially for upper floors, it does offer a laundry room for guest use. The availability of ice machines and vending machines further adds to guest convenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the meticulously clean condition upon arrival. The beds receive mixed feedback, with some guests praising their comfort and the quality of pillows, while others describe them as saggy, hard, or noisy. In-room amenities often include a king bed or queen beds, and some rooms feature a spa hot tub. The bathroom setup typically includes a separate sink area and a combination tub/shower, though some guests report issues such as clogged drains, small size, or a lack of a grab bar. Noise levels can vary, with some guests experiencing disturbances from other rooms or hallways, while many others find their stay to be quiet. Recurring issues include occasional musty odors or stained bedding, and some older furniture showing wear.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for many guests, often described as delicious and offering a good variety of options to suit different tastes. Most guests appreciate the hot breakfast items, which typically include eggs and sausage, alongside other choices like waffles and individually wrapped bread products. The coffee is also frequently praised for its quality and availability. While the breakfast is generally well-received, some guests note a desire for more protein choices or fruit options, and a few mention that items are not consistently hot unless freshly made. The staff managing the breakfast area consistently receive positive mentions for their friendliness and attentiveness, ensuring a pleasant start to the day for most visitors.

Location & Accessibility
The hotel boasts a highly convenient location, situated directly off the highway, making it easily accessible for travelers and road trippers. Guests appreciate its proximity to a large grocery store and gas station next door, providing immediate access to necessities and quick meal options. The surrounding area is generally described as quiet and safe, contributing to a peaceful stay away from urban bustle. For those exploring the region, the hotel offers good access to various local attractions and event venues, including those further afield like Columbus or Hocking Hills. Parking is readily available on-site and often noted as well-lit, adding to guest comfort and security. While the immediate vicinity offers convenience, some guests mention that diverse dining options are a short drive away.

Staff & Service
The hotel staff consistently receive high praise for their friendliness and helpfulness, with many guests highlighting their accommodating and professional demeanor. The check-in process is often described as quick and efficient, contributing to a smooth arrival. Guests appreciate the staff's responsiveness to requests and their willingness to go above and beyond to ensure a comfortable stay. Housekeeping is generally noted for being nice and respectful, maintaining clean rooms. However, there are some instances of negative feedback, with a few guests reporting unfriendly or rude interactions from certain front desk personnel or management, particularly concerning specific hotel policies or issues. Despite these isolated concerns, the overall sentiment points to a dedicated team focused on guest satisfaction.

Additional Information
The hotel is widely recognized for its pet-friendly policy, accommodating guests traveling with animals, though some note challenges in finding suitable outdoor areas nearby. A unique touch appreciated by many guests is the provision of complimentary snacks like cookies and mints, along with bottled water, in the rooms. While the property is described as an older hotel, many reviews indicate it has undergone recent updates and is well-maintained, showing a commitment to property care. However, a significant point of note is the absence of an elevator, which can be an inconvenience for guests with mobility issues or heavy luggage, as rooms are spread across two levels. Some guests also report recurring issues with the in-room hot tubs not retaining hot water or having non-functional jets, and occasional problems with clogged bath drains or missing bath plugs.