Best Western Logan Inn

This hotel is consistently praised for its friendly staff and good breakfast, making it a popular choice for various travelers. Its signature feature is its excellent proximity to the Hatfield & McCoy trails, attracting many ORV riders who appreciate the ample parking for their vehicles and trailers. The hotel is also well-suited for families due to its amenities like the indoor pool and complimentary breakfast, and for travelers on long road trips seeking a comfortable and convenient stop. To enhance your stay, consider inquiring about the pool's operational status if it's a key amenity for you, and be prepared for a security deposit upon arrival.

Facilities & Amenities
The hotel offers a range of facilities that generally enhance the guest experience. The indoor pool is a significant draw, frequently described as fun, clean, and heated, providing a great option for relaxation and recreation. However, several guests have noted that the pool has been out of order for repairs at various times, which has been a source of disappointment. The hotel provides free Wi-Fi, ensuring guests can stay connected. While there is a fitness center available, some guests have reported issues with the elevator being out of service, which can be inconvenient. Parking is widely available and appreciated, especially by those with large vehicles and trailers, though some areas of the main lot have been described as rough and uneven.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed but leans positive. Many guests consistently report that rooms are very clean and comfortable, with some even describing them as spotless. However, a notable recurring issue is a pervasive musty smell in rooms and hallways, with some guests also detecting odors of smoke or other unpleasant stenches. While most find the beds comfortable, a significant number of reviews describe them as too soft or hard as a rock, leading to less restful sleep for some. Noise levels are generally reported as quiet, though occasional disturbances from other guests or nearby rooms have been mentioned. In-room amenities like microwaves and refrigerators are appreciated, but some guests have experienced issues with limited towels, coffee supplies, or non-functioning hair dryers.

Dining & Food Quality
The hotel's breakfast consistently receives overwhelmingly positive feedback from guests. Many describe it as hot, good, and well-prepared, with a variety of options including waffles, eggs, and sausage. Guests appreciate that the breakfast area is kept well-stocked and clean by attentive staff. The quality and selection of food are frequently highlighted as a major benefit of staying at the hotel, with some guests noting that the coffee is also surprisingly good. While a few guests felt the selection could be broader or that the weekday breakfast quality differed from weekends, the overall consensus is that the complimentary breakfast is a significant and satisfying amenity.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to numerous attractions and amenities. Guests appreciate its proximity to the interstate, making it a convenient stop for those on long journeys. The hotel is well-situated for visitors looking to explore the Hatfield & McCoy trails, with ample parking available for trucks and trailers, which is a major plus for this type of traveler. Additionally, guests find it easy to reach nearby stores and restaurants, including a Dunkin' Donuts and a pizza place right next door. While some guests have noted the main parking lot can be rough and uneven, and occasionally messy after rain, the overall accessibility and convenience of the location are highly praised.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and exceptional hospitality. Guests frequently highlight the polite and attentive service from the front desk, noting their efficiency during check-in and willingness to assist with various requests, including online reservation issues and local information. Housekeeping staff are also commended for their hard work and for keeping rooms clean. While a few isolated incidents of perceived unhelpfulness or rudeness were reported, the overwhelming majority of reviews describe the staff as amazing, courteous, and going "above and beyond" to ensure a pleasant stay. The dedication of the breakfast staff in keeping food stocked and the dining area clean is also frequently mentioned as a positive aspect of the service.

Additional Information
Travelers should be aware of a $100 incidental deposit required upon arrival, which some guests found surprising or slow to be refunded depending on their bank. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals, though finding suitable outdoor areas nearby for pets might be a challenge. There have been recurring issues with the indoor pool being out of order for repairs, which has disappointed guests looking forward to using this amenity. Some guests have also reported issues with key card reliability, requiring frequent resets. The hotel has a policy against renting rooms to local residents during certain situations, which has caused frustration for some community members affected by local events like flooding.