Best Western Longview

The hotel is widely recognized for its exceptional cleanliness and the consistently friendly and helpful staff, making it a memorable stay for many guests. Its signature feature is a delightful breakfast, often highlighted by unique Texas-shaped waffles, which adds a charming local touch to the morning experience. The hotel's convenient location near various restaurants and shopping areas, coupled with its good value, makes it an attractive option for a diverse range of travelers. It is particularly well-suited for families and road trippers seeking a clean, comfortable, and affordable stop, as well as business travelers and couples looking for a quiet and accessible base. For guests planning a longer stay, it is advisable to request room cleaning services, as they are not always automatic. Additionally, those sensitive to noise might consider requesting a room on the backside of the property for a quieter experience.

Facilities & Amenities
Guest feedback on the hotel's facilities is somewhat mixed. The fitness center is generally described as subpar, being very small with limited equipment, including one elliptical, one bike, and a treadmill that was often reported as non-functional, lacking weights or floor mats. The pool is noted as small but clean, though some guests found it uncomfortably cold or reported it being closed during their stay. Several guests experienced issues with ice machines being out of order and inconsistent availability of vending machines. The elevator was also frequently mentioned as being under repair or out of service, which caused inconvenience for some. While Wi-Fi generally worked well, some found it to be quite slow. Parking is available and often described as adequate and well-lit, though it is a shared lot. The air conditioning system received varied comments, with some finding it effective and others reporting it didn't cool well or had dirty vents. For those requiring handicap accessible rooms, while the hotel is generally compliant, some noted the absence of grab bars in the bathroom and a high step for the tub.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless, fresh, and free from typical hotel odors, contributing to a comfortable and inviting atmosphere. However, some guests reported significant issues, including dirty corners, food stains, and even the presence of a roach, indicating inconsistencies. Room condition varies, with many finding them spacious and well-maintained, while others noted them as dated or in need of updating, citing issues like wet floors, non-functional bathtubs, or broken fixtures. Most guests found the beds comfortable, ensuring a restful night's sleep, though some experienced lumpy mattresses or back pain, suggesting a need for upgrades. Noise levels are a recurring theme; while many rooms are quiet, some guests reported significant car noise from the nearby highway, loud humming noises, or thin walls, impacting sleep quality. In-room amenities include a coffee maker, microwave, and fridge, but some found the toilet paper and facial tissues to be excessively thin. The towels were frequently described as hard, scratchy, and thin, leading to discomfort.

Dining & Food Quality
The breakfast at the hotel receives mixed but generally positive feedback. Many guests found it to be great, delicious, fresh, and hot, with a good selection of items. The breakfast variety typically includes scrambled eggs, sausage, Texas-shaped waffles, toast, juice, coffee, cereal, yogurt, fruit, donuts, muffins, oatmeal, and grits. However, some guests described the breakfast as subpar, specifically mentioning powdered eggs and thin, over-microwaved bacon. There were also comments about a limited choice of fresh fruit and occasional shortages of items like bagels or English muffins. The breakfast service sometimes appeared to be managed by a single desk clerk who also served as the attendant, leading to observations of them being overwhelmed. Despite these points, many guests appreciated the convenience and the overall quality for a complimentary offering. The hotel's location is also highly convenient for dining, being next door to popular establishments like Waffle House and Texas Roadhouse, providing easy access to additional food options.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering easy access to Highway 281 and being centrally situated near a wide array of restaurants and shopping options, including a local mall. Guests appreciate its proximity to key points of interest like Longview Regional Hospital and various dining establishments such as Texas Longhorn, Waffle House, and Texas Roadhouse, with some even being within walking distance. The hotel is set back from the main commercial highway, providing a slightly quieter environment while maintaining excellent accessibility. Parking is generally described as adequate, free, and well-lit, with options for RVs, though it operates as a shared lot with neighboring businesses. While most guests found the hotel easy to find and access, a few noted that its single entrance and tucked-away position could make initial navigation a bit challenging. The overall convenience of the location contributes significantly to a positive guest experience, making it a preferred choice for many visitors to the area.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend their welcoming demeanor, attentiveness, and willingness to go above and beyond to assist with various needs, from providing dining recommendations to accommodating specific room requests. The check-in and check-out process is often described as smooth, quick, and efficient, contributing to a hassle-free experience. Many reviews highlight specific instances of excellent service, such as staff working diligently to compensate for an out-of-service elevator by finding first-floor rooms, assisting with emergent needs, or ensuring rooms were accessible and safe for guests with specific requirements. Housekeeping services, however, are not automatic and need to be requested, which some guests found surprising. Despite a few isolated comments about staff appearing uninviting or irritated, the overwhelming majority of feedback emphasizes the staff's commitment to providing an A1 customer experience, making guests feel valued and comfortable throughout their stay.

Additional Information
The hotel offers a pet-friendly policy, with some guests appreciating being placed on the first floor near an exit for convenience, though one review indicated it was not pet-friendly, suggesting potential restrictions or specific room types. A notable hotel policy is that room cleaning and linen changes are not automatic for multi-night stays and must be specifically requested by guests, which some found unexpected. The property has undergone renovations, including landscaping, which did not disturb guests during their stay. Guests consistently highlight the hotel's safety, noting the well-lit parking lot and secure environment. Overall, the hotel is frequently praised for its good value and affordability, offering a clean and comfortable stay at a reasonable price point. While the hotel is generally well-regarded, some guests mentioned that the pool was uncomfortably cold or closed during their visit, and there were occasional reports of ice machines being out of order.