Hotel Best Western Melbourne City (Melbourne, Australia)

Hotel Best Western Melbourne City (Melbourne, Australia)

About Best Western Melbourne City

Centrally located in Melbourne CBD and just a short walk from Melbourne Aquarium and Bourke Street Mall, Best Western Melbourne City is a pet-friendly hotel that offers modern accommodations with easy access to Southern Cross Station. All rooms are equipped with a refrigerator, air conditioning, television, iron/ironing board, and a coffee maker. Bathrooms are private and include hairdryers and complimentary toiletries, while high-speed wireless Internet access is standard in each room. Best Western Melbourne City features a 24-hour front desk, library, tour/ticket assistance, and luggage storage. Nearby private parking is available for a surcharge, common areas are equipped with free Wi-Fi, and guests can relax on the rooftop terrace. A cooked-to-order breakfast is offered each morning for an additional cost, and room service is available. The on-site Olivier’s Café & Bar focuses on local dishes and serves lunch and dinner. Guests can order drinks at the bar. Nearby attractions include Melbourne Convention Centre and Crown Casino.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


16 Spencer Street, 3000, Melbourne, Australia

Rating overview

  • Location
    Excellent  8.7 / 10
  • Rooms
    Good  7.7 / 10
  • Service
    Excellent  8.6 / 10

Positive Reviews


Close to Southern Cross Station

Many guests note that the hotel is located close to Southern Cross Station and within walking distance from many restaurants and bars. Others like that a shopping mall is just minutes away, and add that Crown Casino Melbourne is easily reachable.


Helpful staff

Most guests comment that the employees are helpful and always greet guests with a smile. Others state that receptionists can print boarding tickets, recommend nearby restaurants worth visiting, and book sightseeing tours.


Comfortable beds and fast Wi-Fi

Many guests say that the beds in rooms are comfortable, and add that the pillows are big. Others mention that the Internet in rooms is fast, and note that Wi-Fi on the rooftop terrace, in the restaurant, and near the front desk is also reliable.

Negative Reviews


Small rooms

Several guests report that the rooms are small and say that there is no place to store suitcases and clothes. Others comment that there is not enough space in the bathrooms to move comfortably, and add that the water pressure in the shower facilities is weak.


Thin walls

Some guests feel that walls in rooms are thin and note that guests from other rooms can be heard. Others say that there is also noise from the nearby pub that plays loud music in the evenings, and suggest that sensitive sleepers close the windows or pack a pair of earplugs.


Poor breakfast

Several guests comment that the continental breakfast is basic and includes only cereals, coffee, fruit, and juice. Others state that room service often fails to deliver breakfast on time, and add that prices at the onsite restaurant are on the expensive side.

All amenities

Hotel facilities
  1. Entrance Hall/lobby
  2. Express check-in
  3. Elevator
  4. Parking
  1. Wheelchair accessible
Room facilities
  1. Balcony (upon inquiry)
  2. Dishwasher
  3. Shower
  4. Openable windows

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 11:00


16 Spencer Street , 3000 , Melbourne , Australia
Telephone: +61 396213333 | Fax: +61 396211922 | 

Cleanliness policies

  • New safety protocols
  • Regular disinfection
  • Safe distance

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