Best Western Mill River Manor

The hotel is widely recognized for its exceptional staff service, particularly the front desk team, and its highly convenient location. Guests consistently highlight the hotel's commitment to cleanliness and the quality of its complimentary breakfast, making it a memorable stay for many. It is an ideal choice for business travelers seeking professional assistance, families looking for comfortable accommodations and amenities, and sightseers eager to explore the surrounding area with ease. Pet owners will also find the hotel accommodating. To enhance your experience, it is advisable to request a room situated away from the main road or train tracks to minimize noise, and guests are encouraged to take full advantage of the nearby Long Island Rail Road station for convenient access to New York City. Exploring the diverse array of local restaurants within walking distance is also highly recommended.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many guests appreciate the well-maintained outdoor pool, which provides a refreshing escape, especially during warmer months. For those looking to maintain their fitness routine, a gym is available on-site, though some guests note it may be small or have limited functional equipment. Rooms are generally equipped with practical amenities such as a mini fridge, microwave, and coffee maker, allowing guests to store and prepare snacks and beverages. While most guests find the free Wi-Fi reliable, a few have reported occasional connectivity issues. The presence of ice machines and a laundry area further contributes to a convenient stay, catering to various guest needs.

Cleanliness & Room Comfort
Most guests commend the hotel for its consistent cleanliness, frequently describing rooms as spotless and well-maintained. The comfortable beds and high-quality bedding are often praised, contributing to a restful night's sleep. However, feedback on room condition is mixed; while some rooms are noted as recently updated, others are described as dated, with occasional reports of red stains on rugs or a lingering smoke smell. Noise levels are a significant concern for many, with guests frequently reporting disturbances from street noise, train horns, and sounds from the hallway, impacting sleep quality. Some specific issues mentioned include bathroom doors that do not close properly, low bathroom ceilings, and in rare instances, concerns about bed bugs or other pests.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often described as delicious and a significant value-add. Many appreciate the variety of options available, which typically include hot items like homemade sausage and eggs, alongside a popular pancake machine or waffle maker. Fresh fruit, cereals, and good quality coffee are also commonly available. The breakfast area is noted for being well-stocked and kept clean by attentive staff. While the breakfast is a highlight for most, a few guests have noted that the food options in the immediate vicinity might be basic, especially for late arrivals. Overall, the breakfast experience is a strong positive, contributing significantly to guest satisfaction.

Location & Accessibility
The hotel boasts a highly convenient location, making it a popular choice for travelers. Its proximity to the Long Island Rail Road station is a major advantage, offering easy and quick access to New York City and other destinations. Guests also appreciate its closeness to JFK Airport, making it a practical stopover for flights. The surrounding area is rich with amenities, including numerous restaurants, a supermarket, and a movie theatre, all within walking distance. However, the location also contributes to significant noise levels from the nearby highway and train tracks. Parking can be a point of frustration for some, with reports of limited, tight spaces and occasional concerns about the security of the parking lot.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Many guests highlight specific individuals at the front desk for their exceptional service, often going above and beyond to assist with requests and provide local information. The check-in process is generally described as quick and smooth, contributing to a positive first impression. Housekeeping staff are also frequently commended for their thoroughness and pleasant demeanor, ensuring rooms are kept clean and well-maintained. While the vast majority of interactions are positive, a small number of guests have reported isolated instances of perceived unhelpfulness or issues with staff communication, such as difficulties with "do not disturb" requests.