Ideally location for skiers, the Best Western Mountain Lodge at Banner Elk has both business and leisure facilities. The 93 rooms at the Best Western Mountain Lodge at Banner Elk each have TVs, DVD players, coffee machines and free Wi-Fi. The seasonal outdoor heated pool, fitness center, banquet facilities and the Grandfather Mountain views make this a great place to relax The parking space, free Wi-Fi in public areas, meeting rooms, business center and 24-hour front desk make it convenient for work trips too. A free breakfast is available every morning, but for lunch and evening meals guests can head out to Cam Rahn Bay and Tokyo Express round the corner, or Puerto Nuevo a little further out. Banner House Museum is just a mile away from the hotel, as is Lee-McRae College. Both Sugar Mountain Ski Resort and Beech Mountain Ski Resort are within easy reach.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
The proximity to Grandfather Mountain make this a favorite hotel for guests who want to explore the natural beauty of the local area, particularly skiing and hiking enthusiasts. Whether visiting in summer or winter, guests universally appreciate the location.
Guests were very complimentary about the hotel staff, saying they were friendly and helpful. Even guests who complained about any aspect of the hotel were generally very happy with the customer service they received during their stay, from the reception staff to the food servers and cleaners.
The free breakfast at the hotel is popular with guests, who appreciate the fact that it includes hot food as well as cold.
Most guests were happy with their stay at the hotel, but some guests said that the beds were disappointing for various reasons. Whilst a few guests complained the beds were small and old, others said that the mattresses were saggy or the beds too soft.
Some guests felt that the hotel was suffering from a lack of refurbishment overall, and that the age of the hotel showed in the furnishings and bathrooms. That the hotel seems dated was the main complaint of any unhappy guests. Others felt that cleaning could be improved, and that this would help with the general appearance of the hotel.
Some guests said that the hotel's thin walls meant they were disturbed by the noises of fellow guests in neighboring rooms and stairwells.
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