Best Western Northgate Inn

This hotel is frequently noted for its spacious and comfortable rooms, providing a quiet and relaxing environment for guests. Its most distinctive feature is the friendly and helpful staff, who consistently receive high praise for their excellent customer service. The hotel is well-suited for travelers seeking a clean and comfortable stopover, as well as pet owners due to its accommodating policy. While many guests appreciate the overall value, some advise confirming specific amenity availability before booking to ensure a seamless stay.

Facilities & Amenities
Guests frequently comment on the hotel's facilities, with parking being a notable positive, especially the availability of well-lit parking and truck parking. However, feedback on other amenities is mixed. The swimming pool is a recurring point of contention, as multiple guests reported it was closed for repairs or had no water upon arrival, despite its presence being a key reason for their booking. Similarly, the Wi-Fi connectivity is a significant concern for some, described as weak or non-existent, which can hinder productivity for those needing to work.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests commend the rooms for being clean, spacious, and having comfortable beds, contributing to a quiet and relaxing stay. However, a notable number of reviews highlight significant maintenance issues and a lack of upkeep. Guests reported problems such as musty smells, water stains on ceilings and curtains, trim coming off in bathrooms, and doors that were difficult to close. More critically, some experienced issues with non-functioning showers, clogged drains, low water pressure from faucets, and even a loose toilet tank, indicating a need for general upgrades and more consistent maintenance.

Dining & Food Quality
The hotel's dining experience, primarily focused on breakfast, receives mixed reviews. Many guests appreciate the breakfast offerings, describing them as good and better than expected, contributing positively to their stay. However, some guests expressed disappointment, noting that breakfast items did not seem freshly made or that the hotel ran out of food quite early in the morning, which detracted from their overall experience.

Staff & Service
The staff and service at this hotel consistently receive overwhelmingly positive feedback from guests. Reviewers frequently describe the team as friendly, kind, and exceptionally helpful, highlighting their willingness to assist with various requests and resolve issues. Guests appreciate the great customer service provided, which significantly enhances their stay and contributes to a welcoming atmosphere. Despite some maintenance challenges within the property, the staff's attentiveness and positive demeanor are a recurring highlight, making a strong positive impression on visitors.

Additional Information
A notable policy at this hotel is its pet-friendly approach, which is highly appreciated by guests traveling with animals, making it a convenient choice for them. Beyond specific amenities, many guests describe the overall environment as safe and very quiet, contributing to a relaxing stay. These aspects, combined with the generally positive interactions with staff, create a welcoming atmosphere for various types of travelers.