Best Western Northwest Lodge

This hotel is highly regarded for its exceptional breakfast and the convenience of its 24-hour indoor pool and hot tub, making it a memorable stay for many. Guests consistently highlight the friendly and helpful staff as a major asset, contributing significantly to a positive experience. While many appreciate the hotel's cleanliness and comfortable beds, some recent reviews indicate mixed experiences, often attributed to ongoing renovations. The hotel is particularly well-suited for families due to its recreational amenities and spacious rooms, and for road trippers or travelers with pets who benefit from its easy freeway access and ample parking. To enhance your stay, consider inquiring about the status of renovations upon booking, and if you are a light sleeper, requesting a room away from the freeway or the pool area might be beneficial.

Facilities & Amenities
The hotel offers a range of appealing facilities designed for guest convenience and relaxation. A standout feature is the 24-hour indoor pool and hot tub, which are widely enjoyed by guests, especially families, for their accessibility and cleanliness, though some note the pool water can be cold or the hot tub overly chlorinated. A well-equipped fitness center is available for those wishing to maintain their workout routine. Guests also appreciate the on-site laundry facilities, including a coin washer and dryer, although some dryers may require multiple cycles. Free Wi-Fi is provided, ensuring connectivity throughout the stay. Additional conveniences include ice machines and vending machines, as well as thoughtful provisions like playpens and high chairs for younger guests.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests praise the clean rooms and comfortable beds, often describing the mattresses as soft and conducive to a good night's sleep. However, a significant number of reviews report issues such as filthy rooms, soap scum in tubs, dirt on floors, hair in showers, and dust attributed to ongoing renovations. Some rooms are described as dated or worn, with issues like ripped desk chairs, non-working TVs, non-draining sinks, or loud AC units. While some rooms are noted for being spacious, noise levels can be a concern, with reports of hallway noise, slamming doors, and freeway sounds impacting sleep for some guests.

Dining & Food Quality
The hotel's dining experience, particularly its breakfast, receives widespread acclaim. Most guests describe the breakfast as exceptional, often calling it the "best ever" with a good variety of "real homemade food." Options typically include scrambled eggs, sausage, pancakes, waffles, and roasted potatoes, alongside cereals, bagels, muffins, and fresh juices. The quality of the hot food, such as the non-watery eggs and flavorful potatoes, is frequently highlighted. While the coffee is generally well-received, some guests occasionally report it being cold or bitter, and some breakfast items may run out during peak times. A highly popular and unique offering is the complimentary cookies and milk served in the evening, which many guests look forward to.

Location & Accessibility
The hotel's location is generally considered advantageous, offering easy access to the freeway (I-84) and positioning guests on the eastern edge of Boise. This provides a quieter environment away from the city's hustle, yet remains within a short driving distance of central attractions. Its proximity to Micron is a benefit for business travelers. Guests appreciate having a grocery store (Albertson's), a burger place (Bad Boy Burgers), and a Starbucks conveniently located nearby. Ample parking is available, including dedicated space for large vehicles and trucks, which is a significant plus for many travelers. However, some guests note that the hotel can be difficult to find due to a lack of clear signage from the freeway.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend individual staff members for going above and beyond, contributing to a welcoming atmosphere. The check-in and check-out processes are generally described as smooth and efficient. While the staff's demeanor is excellent, there are mixed reviews regarding housekeeping services, with some guests reporting a lack of daily room cleaning, unemptied trash, or insufficient towel replenishment. Despite these inconsistencies, the staff is often quick to respond to issues such as non-working amenities or requests for room changes, demonstrating a commitment to guest satisfaction and effective service recovery when significant problems arise.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which may result in some dust, noise, or temporary inconveniences like altered entryways or limited access to certain areas. The hotel maintains a pet-friendly policy, which is appreciated by many, though a per-night pet fee is applied, and some guests have noted confusion regarding specific pet types, such as cats not being permitted despite general "pet-friendly" advertising. The hotel's distinctive lodge-like decor and mountain theme are frequently mentioned as contributing to a pleasant and unique ambiance. While the hotel is generally quiet, some guests have reported noise from other guests in hallways or near the 24-hour pool, particularly on lower floors.