Best Western NSU Inn

This hotel is often highlighted for its convenient location, placing guests within easy reach of major shopping centers and dining options, making it a practical choice for various travelers. Its most notable feature, however, is the exceptionally friendly and helpful staff, who consistently receive praise for their accommodating nature and willingness to assist with guest needs. The hotel is particularly well-suited for work travelers seeking convenience, families exploring the area, and visitors to the local university or cultural sites. While many guests appreciate the overall cleanliness of the property, experiences with room comfort, particularly regarding air conditioning performance and noise levels, have been notably mixed. To ensure a smooth stay, it is advisable for guests to confirm all deposit requirements directly with the hotel, especially for local residents, and to inquire about the current status of the air conditioning and pool facilities upon arrival, as these have been recurring points of concern.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is quite mixed. The pool is a frequent topic of discussion, with many guests expressing disappointment as it is often reported to be too cold for swimming, despite being advertised as heated, or closed for maintenance. Some describe it as small, cloudy, or in need of general upkeep. The elevator has also been a source of frustration for numerous visitors, as it is frequently out of order, leading to inconvenience, especially for those with heavy luggage or mobility challenges. Similarly, the ice maker is often reported as broken, adding to minor inconveniences. On a more positive note, some guests found the fitness center adequate for their needs, and while some experienced intermittent connectivity, many found the Wi-Fi to be fast and consistent, allowing them to stay connected during their stay.

Cleanliness & Room Comfort
Guest experiences with cleanliness and room comfort are varied. While many guests report their rooms to be clean, some have encountered significant issues, including reports of bed bugs, makeup stains on linens, mold in bathrooms, and general dirtiness of carpets. The beds receive mixed reviews; some find them comfortable, while others describe them as uncomfortable or hard, and the pillows are frequently criticized for being small or inadequate. A major recurring concern is the loud AC unit, which many guests report as malfunctioning, failing to cool the room effectively, or emitting a musty smell. Noise levels are also a significant issue, with complaints about slamming doors, hallway noise, neighbor noise (including loud conversations and TVs), traffic noise, and the sound of diesel trucks from the parking lot. Additional room condition issues include non-working entry lights, shower dripping, broken toilets, and loose shower fixtures. Some guests also noted thin and scratchy towels.

Dining & Food Quality
The breakfast offered at the hotel receives highly mixed feedback from guests. Most guests appreciate the convenience of a complimentary meal and find the breakfast variety to be good, often highlighting the waffles, sausage, and biscuits as decent options. The coffee is also frequently praised for its quality. However, a significant number of guests express disappointment with the food quality, describing it as unappetizing or even "laughable." Common complaints include cold food, undercooked items such as bacon and biscuits, and eggs that are either overcooked or have an unappealing texture. Some found the gravy too soupy or the selection too limited, with specific mentions of bean burritos and dry pastries. Issues like empty coffee creamers were also noted, indicating inconsistencies in replenishment.

Location & Accessibility
The hotel's central location is consistently praised as a significant advantage, making it highly accessible for guests. It is conveniently situated near a variety of amenities, including a Walmart, Dollar General, and a grocery store, providing easy access to essentials and shopping. Numerous restaurants and other shopping areas are also within close proximity, offering diverse dining and retail options. The hotel's position provides easy access to the university campus and local cultural sites, making it ideal for visitors to these destinations. While parking is generally available in the front lot, some guests have described it as very tight, and noted noise from diesel trucks. A notable and appreciated amenity is the presence of a Tesla charger, which is a significant convenience for electric vehicle owners.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a major highlight of guests' stays. Visitors frequently commend the team for being exceptionally friendly, helpful, kind, and accommodating. Many reviews specifically mention the attentive service provided, with staff members often going above and beyond to assist with requests, offer directions, or ensure guest comfort. The check-in and check-out processes are generally described as quick and efficient, with staff often praised for their professionalism and personable demeanor. Guests appreciate the willingness to accommodate requests such as late check-out or specific room preferences. While the vast majority of interactions are positive, a few isolated instances of perceived rudeness or unhelpfulness have been noted, though these are far outweighed by the consistent praise for the overall excellent customer service.

Additional Information
Guests should be aware of several important details that frequently appear in reviews. A significant and recurring concern is the cash deposit policy, which mandates a substantial $250 cash deposit, particularly for local residents living within a 50-mile radius. This policy is often not disclosed upfront during booking and has led to frustration, including reports of refused refunds for cancellations. The pet policy also receives mixed feedback, with some guests noting hidden fees or disputes over charges. Issues with hot water availability are common, with reports of cold showers or inconsistent water temperatures. Furthermore, guest noise from neighboring rooms, hallways, and even barking pets is a frequent complaint, impacting sleep quality. While the hotel condition is generally described as recently updated, some areas show wear or require repairs. There are also mixed reports regarding security concerns, including instances of unlocked back doors or unauthorized room entry.