Best Western Of Olds

The hotel is notably convenient, featuring a directly attached Boston Pizza restaurant that offers easy dining access, making it a practical choice for guests. It is highly regarded for its friendly and helpful staff and an excellent breakfast service that often includes made-to-order options. While rooms are generally found to be clean and comfortable, a significant recurring concern is the prolonged closure of the pool and hot tub, which many guests were unaware of prior to arrival. This hotel is particularly well-suited for families and sports teams due to its accommodating nature and convenient amenities, as well as business travelers and those simply passing through who value ease of access and reliable service. To ensure a more peaceful stay, guests are advised to request rooms on higher floors to mitigate potential noise issues, and it is highly recommended to confirm the operational status of the pool if it is a key amenity for your visit.

Facilities & Amenities
Most guests appreciate the convenience of the hotel's facilities, though the most frequently mentioned aspect is the pool and hot tub being consistently closed for renovations, which has been an ongoing issue for an extended period, disappointing many who booked specifically for these amenities. The hotel does offer free Wi-Fi, which is generally reliable. Some rooms are equipped with a microwave, adding to guest convenience. A notable feature is the 24-hour cereal bar and drinks station, providing complimentary access to coffee, tea, juices, and cold water, which is particularly valued for late-night arrivals or snacks. While there is a gym, some guests found it small with limited equipment, specifically noting a lack of diverse dumbbell weights and mirrors. Ice machines and vending machines are also available, contributing to a comfortable stay.

Cleanliness & Room Comfort
Guests generally describe the rooms as clean and spotless, with many praising the comfortable beds, comfy pillows, and fresh blankets that ensure a restful night's sleep. Some found the rooms to be spacious, particularly the king suites. However, feedback on room comfort is mixed, with several guests noting that the rooms can be dated or older, and some experiencing issues with noisy heating units that cycle on and off loudly. A significant concern for some, especially those on ground-floor rooms, was noise levels from people in the lobby, doors banging, water flushing through pipes, and even stomping from above. Specific issues reported include leaky showers, toilets that don't flush well, tub plugs that don't seal, rusty fixtures, and occasional musty odors. One guest reported a serious safety concern with a nail found in the floor.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, often highlighted as a standout feature. Many guests commend the made-to-order eggs and omelets, describing the options as fresh, hot, and of excellent quality, often surpassing typical hotel breakfasts. The early breakfast hours, starting at 5 AM, are particularly appreciated by those with early departures. The availability of a 24-hour cereal bar and drinks is also a valued convenience. While the overall breakfast experience is positive, some guests have noted inconsistencies with the breakfast buffet, mentioning hash browns that were overcooked or cold, egg dishes that were rubbery or tasteless, and bacon served cold. The dining area can sometimes feel small, leading to overcrowding during peak times. The attached Boston Pizza is frequently mentioned as a highly convenient option for other meals, offering a wide menu and good service without needing to leave the building.

Location & Accessibility
The hotel's location is widely regarded as convenient, offering easy access to the highway and being close to the college, making it suitable for various types of travelers. A significant advantage highlighted by many guests is the direct attachment to a Boston Pizza restaurant, providing an exceptionally convenient dining option without the need to venture outside, which is particularly useful in inclement weather or late at night. Parking is generally described as ample, with a large lot and an additional gravel area available for extra vehicles, although some guests found the individual parking stalls to be small. The hotel's position is often praised for being quiet and peaceful despite its accessibility, contributing to a relaxed stay.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, and welcoming. Guests often highlight their professionalism and willingness to go above and beyond to assist with requests, from quick check-in processes to accommodating late check-outs without extra charge. The breakfast staff in particular are singled out for their exceptional service, personal touch, and dedication to ensuring guests have a pleasant start to their day. Housekeeping is generally praised for maintaining clean rooms and for their honesty, with one instance of a lost item being safely returned. However, one guest reported a serious issue with a lost item and a perceived lack of resolution from management, which was a significant negative experience for them.

Additional Information
Guests should be aware that the pool and hot tub have been out of service for an extended period, reportedly for over a year, which significantly impacts the perceived value for some guests who booked expecting these amenities. The hotel has a pet-friendly policy, accommodating guests traveling with animals. A unique and appreciated touch noted by several guests is the chocolates left in rooms by housekeeping after cleaning. Some rooms include a notice regarding carbon monoxide poisoning and the potential for trucks to idle outside windows, which can be a concern for light sleepers or those sensitive to fumes. The hotel does not offer a taxi or shuttle service, which might require guests to arrange their own transportation. While most experiences are positive, some guests have reported issues with key cards not working and occasional Wi-Fi connectivity problems.