Best Western On The Avenue

This hotel offers a memorable stay, distinguished by its unique feature: an African Grey parrot residing in the lobby, which many guests find charming and entertaining. It is widely praised for its friendly staff, consistent cleanliness, and excellent complimentary breakfast. The hotel's prime central location makes it an ideal choice for sightseers, concert-goers, and football fans attending games, as well as business travelers and hospital visitors due to its proximity to key venues and medical facilities. Couples and families appreciate the comfortable accommodations and the convenience of being within walking distance of numerous attractions. To ensure a comfortable stay, guests are advised to inquire about room locations away from potential noise sources like the fitness center or breakfast area, and to be prepared for potentially tight parking by asking the front desk for alternative solutions.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. A fitness center is available for those wishing to maintain their workout routine, and free Wi-Fi is provided throughout the property, ensuring guests can stay connected. Rooms are equipped with essential amenities such as a coffee maker, a mini-fridge, and a flat-screen TV. The hotel features a distinctive elevator that offers an open view, though some guests have noted it can be slow or occasionally experience issues. While the hotel does not offer a swimming pool, the available amenities contribute positively to the guest experience. Some guests have expressed a desire for a microwave in their rooms, as well as readily available drinking water in the lobby.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its clean rooms, which are often described as spacious and well-maintained. Guests frequently highlight the comfortable beds and high-quality linens that contribute to a restful night's sleep. However, feedback on noise levels is mixed; while many find the rooms quiet, some report disturbances from slamming doors, loud music, or noise from adjacent areas like the fitness center or breakfast room. The bathroom design receives varied comments, with some finding the sink located outside the main bathroom area to be awkward, and a common observation is the absence of a shower curtain or door, which can lead to water spilling onto the floor. Additionally, some guests have noted that the drapes in their rooms do not fully block out light, particularly from parking lot illumination.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, consistently described as hot, plentiful, and delicious. The variety of options available is frequently commended, including fresh eggs (often prepared in different styles), waffles, potatoes, sausage, cereals, fruit, and a selection of baked goods. Guests appreciate the readily available coffee and tea options, with 24-hour coffee often provided in the lobby. The breakfast room is noted for being kept clean and well-stocked, with staff diligently ensuring items are replenished. While a few guests mentioned the buffet occasionally running out of specific items, the overall sentiment is overwhelmingly positive, with many considering it a standout feature of their stay.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests appreciate being within a walkable area to numerous restaurants, bars, and coffee shops. Its proximity to major attractions such as the KeyBank Centre, Allentown, and downtown Buffalo is a significant advantage for both leisure and event-driven stays. Access to public transportation is also noted, providing easy routes to various parts of the city. While parking is available on-site and is complimentary, it is frequently described as limited and tight, often requiring guests to utilize nearby street parking, especially during peak times. The hotel's convenient location also makes it a practical choice for those visiting the local hospital.

Staff & Service
The hotel staff consistently receives high praise for being exceptionally friendly staff, helpful staff, courteous staff, and accommodating staff. Many guests highlight the quick check-in process and the staff's willingness to assist with various requests, from local recommendations to addressing room issues. The attentive service provided by the front desk and breakfast attendants is a recurring theme in positive reviews. However, there are isolated instances of mixed feedback regarding housekeeping consistency, with some guests experiencing delays in towel replacement or room cleaning, particularly given the hotel's policy of not providing daily housekeeping unless specifically requested. A few guests also reported issues with front desk responsiveness to specific problems, though these appear to be exceptions rather than the norm.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to travel with their companions, though a daily fee applies. A notable aspect of the hotel's operation is its no daily housekeeping policy, where guests must request services or fresh items, which are then left outside their door. This approach is generally understood by guests, though some find it less convenient. The hotel is often described as having a family-run atmosphere, contributing to a warm and welcoming environment. Guests generally feel a sense of security during their stay, with a security presence noted in the lobby. For those visiting local medical facilities, the hotel offers special hospital rates. It is also worth noting that the hotel has smoking rooms available, which has occasionally led to reports of smoke odors in non-smoking areas.