Best Western On The River

This hotel is widely recognized for its prime location in the heart of downtown, offering unparalleled access to historic sites and local attractions, making it an ideal choice for sightseers and families eager to explore the area on foot. Its unique indoor pool situated within a central atrium also stands out as a memorable feature, providing a distinctive atmosphere. Guests consistently highlight the hotel's friendly staff and overall cleanliness as key positives. For travelers seeking a convenient stopover during long journeys, the hotel offers a comfortable and accessible base. To enhance your stay, consider requesting a room away from the indoor pool area if sensitive to noise or humidity, and be prepared for potential train sounds, especially in river-facing rooms, by bringing earplugs if needed.

Facilities & Amenities
The hotel offers a range of amenities that contribute to a comfortable stay. A prominent feature is the indoor pool and hot tub, which are often praised for being warm and inviting, though some guests note the pool can be noisy and contribute to a strong chlorine smell and humidity in the central atrium area. There is also an outdoor pool located in a separate building across the street, providing an alternative for guests. A well-equipped fitness center is available for those wishing to maintain their workout routine. Guests appreciate the convenience of free Wi-Fi throughout the property, though some report occasional issues with signal strength. The common areas include comfortable massage chairs and computer stations, offering spaces for relaxation or work.

Cleanliness & Room Comfort
Guests generally commend the hotel for its cleanliness, describing rooms as well-maintained and spotless. The beds receive mixed feedback; many guests find them comfortable and conducive to a good night's sleep, while some describe the mattresses as too firm or hard. Rooms are often noted for being spacious and include helpful amenities such as a refrigerator and microwave. While some rooms have been recently renovated or painted, others are described as dated with worn furniture. Isolated reports mention minor maintenance issues like loose fixtures, non-working lights, or leaky faucets. Noise levels can vary, with some guests experiencing disturbances from the indoor pool area or external sources like train horns and street activity.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives positive feedback, with many guests praising its variety and quality. It typically includes a selection of hot breakfast items such as scrambled eggs, sausage, biscuits and gravy, and waffles that guests can make themselves. Additional options often include cereals, yogurt, and fruit. The coffee is generally well-regarded, and the breakfast area is kept clean and well-stocked by attentive staff. While most guests are satisfied with the offerings, some express a desire for more diverse options like toast or bagels, and a few note that the hot food could be warmer or that the eggs sometimes have a rubbery texture.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for guests to explore the downtown area. It is within easy walking distance of numerous popular attractions, including historic sites, shops, and restaurants. The riverfront is also just a short stroll away, offering scenic views and recreational opportunities. While the location is highly praised, some guests note that parking can be limited and tight in the main lot, though additional spaces are available in a lot across the street. Rooms facing the river may experience noise from nearby train tracks and street traffic, which some guests find disruptive, particularly at night.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and professional demeanor of the front desk team, noting their willingness to assist with inquiries and provide local recommendations. The check-in process is generally described as fast and easy. Staff are often commended for going above and beyond to accommodate guest requests, such as room changes or providing extra amenities. Housekeeping is also noted for its efficiency and maintaining clean rooms. Overall, the dedication of the staff to providing excellent service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel is comprised of two separate buildings, with the main building housing the indoor pool and the primary breakfast area, and a second building across the street offering additional rooms and an outdoor pool. While the hotel is an older property, it is generally described as well-maintained and clean, though some areas may appear dated. The unique open-air design of the main building's interior, with the indoor pool at its center, can lead to a noticeable chlorine smell and increased humidity, particularly for rooms located nearby.