Best Western Pacific Inn

The hotel is often recognized for its spacious rooms, particularly the kitchenette suites, which provide ample living space and are a significant draw for many travelers. Its convenient location near major highways and local amenities also stands out, making it a practical choice for various stays. Guests frequently comment on the overall cleanliness of the property and the generally friendly staff. This hotel is well-suited for families seeking extended stays due to the full kitchen facilities and separate living areas, and for business travelers who appreciate the quiet environment and desk space. Pet owners will find designated rooms, though some considerations apply. For a more comfortable experience, guests are advised to request a room away from the highway to minimize noise, and to confirm specific amenities like breakfast and pool access directly with the hotel, as online information can sometimes be misleading. Bringing extra kitchen essentials is also recommended for those utilizing the kitchenette suites.

Facilities & Amenities
The hotel offers several convenient facilities and amenities to enhance guest stays. A fitness center is available for those wishing to maintain their workout routines, though some guests noted issues with certain machines. Laundry facilities are on-site and are reasonably priced, providing a practical solution for longer visits. For guests with electric vehicles, EV chargers are a valuable addition, although they can sometimes be occupied. While the hotel does not feature a pool or hot tub, a point of disappointment for some, guests have occasionally been granted access to a pool at a neighboring property. Other conveniences include readily available ice machines and vending machines, contributing to a more comfortable and self-sufficient experience. The hotel also provides Wi-Fi access, allowing guests to stay connected during their visit.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied, though many guests describe the rooms as generally clean and well-maintained. The spacious rooms, particularly the suites with separate living areas and bedrooms, are frequently appreciated. Beds are often noted for being comfortable, contributing to a restful sleep, though some guests found them either too firm or too soft, and sofa beds were sometimes less comfortable. However, a notable number of reviews highlighted significant cleanliness issues, including dirty carpets, stained surfaces, hair in bathrooms, and dusty areas, with some even reporting stained mattresses. Noise levels can be a concern, with complaints about highway traffic, noisy air conditioning units, and sounds from neighboring rooms or hallways impacting sleep quality. Room amenities like coffee makers and TVs were sometimes reported as not fully functional or dated, and some bathrooms had issues with water pressure or fixtures.

Dining & Food Quality
The hotel features on-site dining options, including a Ricky's All Day Grill and a Famoso Italian Pizzeria, which offer convenient meal choices. The Famoso Pizzeria generally receives positive remarks for its fire-roasted pizzas. However, many guests expressed disappointment that breakfast is not included with their stay, a common expectation for this hotel brand. While a 10% discount at Ricky's is offered, some found this insufficient. A significant number of reviews mentioned that the restaurant was closed for renovations without prior notification, causing inconvenience for guests planning to dine on-site. When open, the food quality at Ricky's received mixed reviews, with some finding it average or disappointing, while others enjoyed their meals. During the renovation period, a limited complimentary breakfast, often consisting of burritos, was provided, with varying opinions on its quality.

Location & Accessibility
The hotel boasts a highly convenient location, situated directly on a major highway, making it easy to find and access. Its central location places guests within close proximity to a variety of amenities, including a mall, supermarket, and other local stores, many of which are within walking distance. The hotel is also near a pub and casino, offering entertainment options. While the immediate area provides easy access to shopping and dining, some guests noted challenges with walkability due to limited sidewalks and busy roads. Parking is generally ample and easy to navigate, though it can fill up quickly, and some guests with trailers or boats found it difficult to accommodate their vehicles. Concerns were also raised by some about the surrounding area, specifically regarding safety and vehicle security.

Staff & Service
The staff and service at the hotel receive mixed feedback from guests. Many reviews praise the friendly staff, highlighting their helpfulness, politeness, and professional demeanor during check-in and throughout their stay. Guests appreciated staff who were accommodating with requests, such as extending stays or providing assistance with room issues. However, a notable number of guests reported less positive experiences, describing some staff as curt, unresponsive, or appearing disengaged. A recurring point of frustration was the housekeeping service, with numerous complaints about rooms not being cleaned daily, lack of towel replenishment, and staff being unwilling or unable to provide full cleaning services, often citing short staffing. Some guests also experienced issues with staff not being present at the front desk or difficulties with payment methods during check-in.

Additional Information
Several important details emerged from guest reviews that do not fit into other categories. The hotel maintains a pet-friendly policy, offering designated rooms for guests traveling with animals. However, some pet owners reported issues with persistent room odors, such as urine or wet dog smells, and a lack of suitable outdoor pet relief areas beyond rocky patches or parking lots. A significant concern raised by multiple guests was the presence of bed bugs in certain rooms, leading to uncomfortable stays and health concerns. Guests staying in kitchenette suites frequently noted a lack of basic kitchen supplies, including insufficient dishes, cutlery, sharp knives, mixing bowls, and essential items like salt, pepper, or dish drying racks, necessitating purchases from local stores. Additionally, some guests found the TV channels offered to be limited in high-definition options. For guests requiring accessibility features, some found the wheelchair-accessible rooms to have design flaws, such as tight door springs or poorly placed shower fixtures.