Best Western Penn-Ohio Inn & Suites

This hotel is frequently chosen for its convenient highway access and the unique benefit of ample truck parking, making it a practical stop for road trippers and business travelers. A standout feature consistently praised by guests is the indoor pool and hot tub, which offers a relaxing retreat. While many guests highlight the hotel's overall cleanliness and the friendly staff, feedback on room comfort and the property's age is mixed. The hotel is particularly well-suited for families seeking a comfortable stop with recreational facilities, and couples looking for a quiet, accessible getaway. To ensure a more peaceful stay, guests often recommend requesting a room away from the highway to minimize potential noise. Additionally, it is advisable to confirm any specific deposit requirements, especially for rooms with special amenities, as these have sometimes surprised guests upon arrival.

Facilities & Amenities
Guests frequently commend the hotel's indoor pool and hot tub, describing them as clean, inviting, and a great source of relaxation, though some note the pool water can be a bit chilly. While the hot tub is generally well-received, a few guests encountered issues with the timer being inconveniently located or unexpected deposits required for in-room jacuzzi tubs. The hotel also provides a fitness center or exercise room that is considered decent by those who utilize it. Many rooms are equipped with convenient microwaves and fridges, enhancing the guest experience. However, some common areas, like the elevators, have been described as slow and in need of tidying. Guests have also expressed a desire for more modern in-room features, specifically noting a lack of USB ports and issues with older TVs and their remotes. The availability of luggage dollies can also be inconsistent, leading to wait times.

Cleanliness & Room Comfort
The hotel receives mixed but generally positive feedback regarding cleanliness, with many guests praising the very clean rooms and lobby, and some describing their accommodations as spotless. However, a notable number of reviews mention significant cleanliness issues, including dust, mold, bloodstains, nail clippings, dead flies, hair in bathrooms, and the presence of roaches or stink bugs. Room condition is frequently described as outdated, with furniture showing its age and worn locks on doors. Bed comfort is a highly divisive topic; while some guests find the beds very comfortable or soft, many others report them as hard, rock-like, or having squeaky metal frames and visible springs, leading to poor sleep. Noise levels are also inconsistent, with some rooms being quiet, while others experience significant highway noise, truck traffic, or sounds from neighbors due to thin walls. In-room amenities like AC receive varied comments, sometimes being noisy or ineffective, though coffee makers, fridges, and microwaves are generally appreciated. Lighting is often noted as dim, and the lack of USB ports is a common complaint.

Dining & Food Quality
The hotel's breakfast receives predominantly positive feedback, with many guests describing it as good, great, or even delicious. It is often highlighted for its variety, including hot options such as egg omelets, sausage patties, and waffles, alongside cold selections like bagels, muffins, cereal, and yogurt. Guests appreciate the ample and comfortable seating in the breakfast area, and the overall cleanliness of the space. The coffee available, both at breakfast and in the lobby, is frequently praised for its quality. While most experiences are positive, some guests found the breakfast to be just "okay" or noted issues with items running out quickly if not replenished promptly. One guest also reported stomach issues after consuming the breakfast, though this was an isolated comment.

Location & Accessibility
The hotel's location is consistently praised for its convenient access directly off the highway, making it an ideal stop for travelers. Guests appreciate its proximity to various amenities, including fast food restaurants within walking distance and other dining options and activities a short drive away. A significant advantage for many is the ample parking, particularly the availability of truck parking, which is a key draw for professional drivers. While the hotel is generally considered to be in a quiet area, some guests have noted that rooms on the highway side can experience truck traffic noise. Despite one isolated comment about feeling less safe due to the "funky" nature of the immediate surroundings near a park, the hotel itself is widely regarded as safe and easily accessible for those traveling by road.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their welcoming demeanor, efficiency, and willingness to accommodate requests, with some even noting staff members who remembered them from previous stays. The check-in process is often described as quick and smooth, though some guests experienced delays due to slow computers or staff attending to phone calls. While the majority of feedback is positive, there are isolated reports of staff being indifferent, rude, or unpleasant, particularly during check-in or in interactions with children in the pool area. Housekeeping is generally commended for maintaining clean rooms, but some guests reported issues with rooms not being serviced or a lack of sufficient towels. Overall, the staff's dedication to providing a positive experience is a recurring theme, despite a few negative encounters.

Additional Information
A recurring point of concern for guests is the hotel's deposit policy, particularly for rooms featuring a jacuzzi tub, with some guests reporting unexpected charges ranging from $200 to $400 that were not clearly advertised online and were slow to be refunded. The property is frequently described as outdated or older, with many guests suggesting it is in need of a general update or renovation to modernize its appearance and amenities. While the hotel aims for quiet, some guests have noted noise from neighboring rooms due to thin walls. For guests requiring accessibility features, while accessible rooms are praised for their design, there have been reports of the pool hoist being non-functional, which can significantly impact the experience for those with mobility challenges. Additionally, a few guests have reported issues with bugs or pests in their rooms, which is a significant detractor from their stay.