Best Western Plus At Lake Powell

This hotel serves as a convenient base for exploring the region's natural wonders, particularly appealing to sightseers and families due to its proximity to attractions like Antelope Canyon, Horseshoe Bend, and Lake Powell. Its spacious rooms and a generally positive stance on pet-friendly policies also make it suitable for pet owners. While many guests appreciate the included breakfast and the efforts of some staff members, recurring issues with noise levels and the condition of certain in-room amenities have been noted. To enhance your stay, it is advisable to request a room away from high-traffic areas or upper floors if you are sensitive to noise, and consider arriving early for breakfast to ensure a wider selection of items.

Facilities & Amenities
The hotel offers a range of facilities, including a heated outdoor pool and a hot tub, which are often highlighted as enjoyable features, though some guests have reported the pool being too cold or the hot tub being out of order. Free Wi-Fi is available, but its reliability can be inconsistent, with some guests experiencing frequent disconnections. A fitness room is provided, though it is described as small and basic. For guest convenience, there are ice machines and vending machines on various floors, and complimentary water, coffee, and tea are available in the lobby. The guest laundry facilities are a welcome addition for longer stays, but several reviews indicate that machines are frequently broken or the area is not well-maintained.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Most guests find the beds comfortable and the rooms spacious, with some appreciating the good water pressure in the showers. However, a significant number of reviews detail issues such as stained sheets and bedding, dirty floors (sometimes sticky or with visible residue), and hair found in bathrooms. The towels are frequently described as old, thin, worn out, and discolored. A major concern is the loud air conditioning unit, which many guests report as disruptive to sleep due to its noise. Furthermore, thin walls contribute to considerable noise from neighbors and the hallway, including footsteps and conversations, impacting overall comfort and rest.

Dining & Food Quality
The hotel provides a complimentary breakfast that many guests find to be a good start to their day, offering hot food options such as eggs, sausage, and waffles. However, the breakfast experience is often marred by the breakfast area being too small for the number of guests, leading to long lines and difficulties finding seating, especially during peak times. Items frequently run out quickly, including bread, fresh fruit, and coffee, and the staff can struggle to keep up with demand. Some guests have noted the use of disposable plates and cutlery, which is a point of concern for environmental reasons. The quality of hot items like eggs has also received mixed reviews, with some describing them as cold or made from powdered ingredients.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it an excellent choice for guests looking to explore the area. It is within walking distance to numerous restaurants and bars, providing convenient dining options. Its proximity to major natural attractions such as Antelope Canyon, Horseshoe Bend, and Lake Powell is consistently highlighted as a significant benefit, allowing for easy access to tours and sightseeing. The hotel also offers ample parking, which is appreciated by guests traveling by car. Overall, the location is a strong positive, facilitating exploration of the surrounding landscape and local amenities.

Staff & Service
Guest experiences with staff and service are varied. Many reviews praise the friendly and helpful staff, particularly highlighting their attentiveness and willingness to assist with requests. Some guests report a quick check-in process and appreciate the staff's efforts to accommodate needs. However, a substantial number of reviews describe staff as rude or unhelpful, particularly at the front desk, with instances of dismissive attitudes and a lack of communication regarding hotel issues. Slow check-in due to understaffing is a common complaint, and some guests have found it difficult to get in-room issues, such as cleanliness or maintenance problems, resolved promptly. Housekeeping services are also inconsistent, with some rooms not being cleaned or restocked during multi-night stays.

Additional Information
The hotel operates with a pet-friendly policy, which is a key consideration for guests traveling with animals, though some have noted challenges in finding suitable outdoor areas nearby. A modern virtual check-in kiosk is available, offering a self-service option that some guests appreciate for its efficiency, while others prefer traditional staff interaction. Guests can also benefit from water dispensers located in the lobby and hallways, providing convenient access to drinking water. An unusual detail mentioned by several guests is a volume limitation on in-room televisions, preventing the sound from being lowered below a certain level. The hotel appears to be undergoing renovations, which has resulted in a mix of updated and older facilities.