Best Western Plus Atlantic Beach Resort

This hotel offers a memorable stay primarily due to its direct beach access, a signature feature that allows guests to step directly onto the sand and enjoy complimentary beach chairs and umbrellas. This makes it an ideal choice for beach lovers and families seeking a convenient seaside escape. While the hotel's location is consistently praised, feedback on other aspects like staff attentiveness and room condition is mixed. Many guests find the hotel to offer good value for money given its prime beachfront position. For an enhanced experience, guests are advised to request a room on a higher floor to potentially mitigate noise and enjoy better views, and to take full advantage of the included beach amenities.

Facilities & Amenities
The hotel provides several facilities for guest convenience, though their condition and functionality receive mixed reviews. The pool is generally described as small and can become crowded, though some guests find it warm and clean. Wi-Fi connectivity is a frequent point of concern, often reported as spotty, unreliable, or requiring frequent re-login. Guests often experience issues with the elevators, with only one typically operational, leading to long wait times and concerns about expired inspection certificates. A small gym is available and generally considered well-equipped for basic workouts. While individual rooms do not feature microwaves, a public one is available on a lower level. The poolside bar offers drinks and snacks, but its operating hours can be limited and prices are noted as high. Laundry facilities are also available, though some guests report issues with their functionality.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While some rooms are described as clean and spacious, others are reported to be dirty upon arrival, with crumbs, sticky floors, and even pests like cockroaches. The overall condition of the rooms is frequently noted as dated and in need of renovation, with old furniture, worn carpets, and peeling paint. Many guests find the beds to be uncomfortably hard, impacting sleep quality. Noise levels are a significant issue, with thin walls allowing sounds from neighboring rooms, hallways, and street traffic to be easily heard. AC units are often described as loud or malfunctioning, failing to cool rooms adequately. Other in-room amenities like toilets and showers sometimes have issues with flushing, drainage, or consistent hot water.

Dining & Food Quality
The hotel offers dining options, primarily focusing on breakfast and a poolside bar. The breakfast buffet is available for an additional charge and receives mixed reviews, with some guests finding it good value and others deeming it overpriced for the quality and limited selection, often noting it lacks variety or fresh options. The restaurant itself has limited hours and can be pricey, with service sometimes reported as slow or inattentive. The poolside bar is appreciated for its convenience, but guests frequently mention high drink prices and inconsistent operating hours, with the bar sometimes closing early or not opening at all. Some guests note that the overall food quality can be inconsistent, with some dishes praised while others are found disappointing.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, offering direct beach access that is highly convenient for guests. It is situated right on the boardwalk, providing easy access for walking or biking. The hotel is within walking distance of various restaurants, shops, and a supermarket, and public transportation, including the free trolley service, is readily available nearby, offering easy access to other parts of Miami Beach and attractions. However, parking is a significant concern for many guests. On-site parking is very limited, expensive, and often full, forcing guests to use off-site lots that can be several blocks away and equally costly. The hotel's position at a busy intersection can also make vehicle access challenging.

Staff & Service
Staff and service at the hotel receive highly mixed reviews. Many guests praise certain individuals for being friendly, helpful, and attentive, particularly at check-in or in specific service areas. However, a significant number of reviews describe staff as rude, unwelcoming, disinterested, or incompetent, often struggling with communication due to language barriers. The check-in process can be slow, and some guests report issues with reservations or unexpected charges. Housekeeping is frequently criticized for being inconsistent, not cleaning thoroughly, failing to restock amenities like towels or coffee, and being slow to service rooms. Issues with bellboy service, valet service, and concierge availability are also mentioned, contributing to a perception of overall inconsistent service quality.

Additional Information
Guests should be aware of several important details that impact the overall stay. A resort fee is charged daily, which many guests find unexpected or poorly explained, and it often covers amenities that are not consistently available or fully utilized, such as beach chairs and towels. Billing discrepancies and unexpected charges, including for parking, are a recurring issue, leading to frustration and time spent resolving these problems. The hotel is undergoing construction noise from a neighboring property, which can be disruptive during the day. Policies regarding early check-in and late check-out are often inflexible, and guests report difficulties with cancellation policies and obtaining refunds for unsatisfactory stays. Some guests also note issues with package handling policy, where fees are charged for receiving deliveries.