Best Western Plus Augusta Civic Center Inn

This hotel is a popular choice for its convenient location with direct access to the Civic Center and easy reach from I-95, making it an ideal stop for event attendees, business travelers, and travelers passing through. Guests frequently commend the friendly and helpful staff and the ample parking available. While many appreciate the hotel's pet-friendly policy, some note associated odors. The complimentary breakfast is often highlighted as a significant positive, offering a good start to the day. To ensure a comfortable stay, guests might consider inquiring about recently updated rooms, as some areas are undergoing renovation, and be mindful of potential noise from hallways or other guests.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted to be in need of updates. Guests benefit from ample parking in a well-lit lot, which is particularly convenient for those traveling with vehicles. A fitness center is available for guest use, though some reviews suggest it could be improved. Laundry facilities are present and generally found to be functional. While the hotel once featured a pool, many guests express disappointment that it is currently closed or has been permanently removed, with some noting it appears to be filled in. Ice machines are located on various floors, though some guests have reported them being noisy or inconveniently placed. The hotel also provides free Wi-Fi, which is generally reliable for staying connected.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with many guests noting the hotel's dated appearance and the need for comprehensive renovations. While some rooms are described as clean and comfortable, others report issues such as dirty floors, stains on carpets or linens, and mold in bathrooms. A recurring concern is the presence of strong odors, including smoke, dog, musty, chemical, and even urine smells, particularly in hallways and some rooms. Bed comfort varies, with some guests finding them comfortable, while others describe them as hard, lumpy, or having noisy springs. Bathroom issues like poor drainage, leaking toilets, and inadequate shelving are also mentioned. Noise from hallways, air conditioning units, and other guests can sometimes impact the quietness of the rooms.

Dining & Food Quality
The hotel's complimentary breakfast is a consistent highlight for many guests, often praised for its variety and the inclusion of hot options such as eggs, bacon, sausage, biscuits and gravy, and waffles. Guests appreciate the well-stocked and clean breakfast area. While the coffee receives mixed reviews, some guests specifically commend the Nescafe machine for its diverse beverage choices. An IHOP restaurant is conveniently attached to the hotel, providing an additional dining option, though its quality and service receive varied feedback, with some guests finding it to be a convenient choice and others describing it as disappointing.

Location & Accessibility
The hotel's central location is a significant advantage, offering direct access to the Civic Center, which is ideal for attendees of events and conferences. Its proximity to I-95 makes it highly accessible for travelers passing through the area. Guests appreciate being within easy reach of various restaurants, stores, and a shopping plaza, including a large retail chain. Ample parking is consistently noted as a positive feature, providing convenience for guests with vehicles. While the immediate surroundings are generally considered safe and convenient, some guests advise caution when walking in the area after dark.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, and professional. Guests frequently highlight their positive interactions with front desk personnel, noting their efficiency during check-in and their willingness to assist with various requests, from printing documents to resolving minor issues. The breakfast staff is also often commended for their attentiveness and pleasant demeanor. While the overall service experience is positive, some guests report recurring issues with key cards malfunctioning, requiring multiple trips to the front desk for re-programming. Housekeeping services are not daily unless specifically requested, which some guests find inconvenient.

Additional Information
The hotel's pet-friendly policy is a notable feature, appreciated by many guests traveling with animals, though it is occasionally associated with lingering odors in certain areas. Guests should be aware that the hotel is undergoing renovations and updates, meaning some areas may still appear dated despite ongoing efforts. A common technical issue reported by guests is the frequent malfunction of key cards, often requiring re-activation at the front desk. Housekeeping services are provided upon request rather than automatically daily, which is an important detail for guests planning longer stays.