Best Western Plus Burlington Inn & Suites

The hotel offers a welcoming stay, distinguished by its recently renovated rooms and a popular indoor pool and hot tub, making it a memorable choice for many travelers. Guests consistently highlight the hotel's exceptional cleanliness, the supreme comfort of its beds, and the consistently friendly and helpful staff. Its convenient location near major transport links and local amenities further enhances the guest experience. This hotel is particularly well-suited for families seeking leisure amenities and a comfortable base for their travels, business travelers who value easy access to the highway and GO train for their commutes, and visitors to the area looking for a reliable and pleasant stay. To ensure a quieter experience, guests often recommend requesting a room on the back side of the hotel to minimize highway noise, and it's advisable to arrive early for breakfast due to the popular and often crowded dining area.

Facilities & Amenities
The hotel provides a range of facilities and amenities designed to enhance guest comfort and convenience. The indoor pool and hot tub are consistently praised as clean, warm, and a great source of relaxation and enjoyment, especially for families. However, some guests have reported occasional issues, such as the hot tub jets not functioning or the water having excessive chlorine levels, and it is worth noting that these facilities have sometimes been temporarily closed for renovations. A fitness center is available for guests, though some reviews suggest it is relatively small and could benefit from more diverse equipment. Free Wi-Fi is generally reliable and offers good speed, enabling guests to stay connected. Each room is thoughtfully equipped with a coffee maker, mini-fridge, and microwave, adding practical convenience for longer stays. Some guests have expressed a desire for more readily available electrical outlets and USB ports. The in-room television system is frequently described as outdated, with blurry picture quality and limited channel options.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, with many describing rooms as spotless, well-maintained, and smelling fresh. The beds are frequently highlighted for their exceptional comfort and high-quality linens, ensuring a restful night's sleep, though some find the main beds a bit firm. Most rooms have undergone renovations, featuring modern decor and updated bathrooms with spacious showers. However, some guests have experienced significant noise levels, particularly from highway traffic in front-facing rooms, the GO train in back-facing rooms, and disturbances from children running in the hallways or loud neighbors due to thin walls. The air conditioning units can also be noisy, and some older rooms may still present minor issues like clogged shower drains, mold in the bathroom, or insufficient lighting. While basic toiletries are provided, some guests desire more comprehensive in-room supplies or better organization within the bathroom, such as additional shelving.

Dining & Food Quality
The complimentary breakfast receives widespread praise for its variety and quality, often described as a significant bonus that enhances the overall stay. Guests enjoy a range of hot options including eggs, sausage, and bacon, alongside staples like toast, bagels, cereal, yogurt, and fresh fruit. The coffee selection, particularly from the Nescafé Barista machine offering various hot beverages, is a highlight and available all day, though some find the regular brewed coffee less appealing. While the breakfast room can become crowded, especially during peak times, the food is generally well-stocked and replenished promptly. Some guests have noted occasional issues with food temperature, finding hot items to be cold, or the quality of certain items like juice or waffles. The use of disposable cutlery and plates is mentioned, with some guests expressing a preference for more environmentally friendly options. The hotel does not feature an on-site restaurant or room service, which some guests note as a minor inconvenience.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to major highways like the QEW and 403, making it an ideal choice for travelers and those on business. Its proximity to the GO train station is a significant advantage, providing seamless access to downtown Toronto and other nearby cities without the need for a car. Guests consistently appreciate the ample and free parking available on-site, which is well-lit and secure, offering peace of mind. The hotel is strategically situated close to various shopping centers, a wide array of restaurants, and local attractions, with some areas being walkable for quick errands or dining. While generally well-regarded for its accessibility, a few guests have noted that the immediate surrounding area might not feel entirely safe for walking alone at night, and some find the highway noise noticeable in front-facing rooms, despite efforts to mitigate it.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism, significantly contributing to a positive guest experience. Guests frequently highlight their attentive service and willingness to go above and beyond to ensure a pleasant stay, from providing local advice to assisting with specific requests. The check-in and check-out processes are generally described as quick and smooth, with staff efficiently handling arrivals and departures. Many reviews commend the staff's ability to promptly resolve issues, such as problems with in-room amenities, room changes, or addressing noise complaints. While the majority of interactions are overwhelmingly positive, a few guests have reported isolated instances of unhelpful or rude behavior, particularly concerning specific booking issues or during busy periods. Overall, the staff's unwavering commitment to customer service is a recurring and highly valued aspect of the hotel.

Additional Information
The hotel is currently undergoing ongoing renovations, which guests note are improving the property's overall appearance and comfort, though this can occasionally lead to temporary closures of facilities like the pool or hot tub, or some intermittent construction noise. A notable and highly appreciated feature is the pet-friendly policy, making it a suitable choice for pet owners traveling with their companions. However, some guests have reported significant disturbances from large groups, particularly children from sports teams, causing excessive noise in hallways and common areas during weekends, which can impact the peace and quiet for other guests. Housekeeping services are typically provided by request, which some guests find less convenient, and there have been instances where requests were missed or not fully executed. The availability of an electric car charger on-site is a modern amenity valued by electric vehicle owners. Additionally, guests appreciate the option for late check-out when available, and the hotel provides laundry facilities for guest use.