Best Western Plus Eagle/Vail Valley

This hotel is particularly notable for its spacious suites, often featuring multiple beds and even loft layouts, making it an excellent choice for families and groups traveling together. Its convenient location provides easy access to nearby ski areas and the airport, appealing to ski enthusiasts and business travelers alike. Guests frequently highlight the complimentary hot breakfast as a significant perk, offering a wide variety of options to start the day. While the hotel offers a range of amenities, some guests advise confirming the operational status of facilities like the pool and hot tub upon arrival to ensure they meet expectations. For a more comfortable stay, consider arriving early for breakfast to ensure the best selection.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and recreation. A large pool is available, often praised for its size, though some guests have noted it can be cold or occasionally closed for maintenance. The presence of a hot tub and sauna (both wet and dry options) is highly valued by many, offering a relaxing experience, although there are recurring reports of these amenities being out of order or not heating sufficiently. A fitness center is also on-site, though some equipment issues have been mentioned. Wi-Fi connectivity is provided, but its speed and reliability have received mixed feedback. For convenience, a laundry room is available, though some guests have experienced issues with machine functionality. The unique office suites with two bathrooms are particularly appreciated by larger groups.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests find their rooms to be clean and well-maintained, while others have reported issues such as stains on linens, dried liquids, or mold in bathrooms. The room condition is frequently described as dated or old, with some areas needing updates or remodeling, including mentions of dinged furniture and worn curtains. However, some reviews indicate that certain rooms have been renovated with new carpet and paint. Bed comfort also receives mixed reviews; some guests praise the comfortable beds and soft beds, ensuring a restful sleep, while others find the beds very firm or the pillows lumpy. Noise levels are a significant concern for many, with frequent complaints about poor sound insulation leading to disturbances from adjacent rooms or the floor above, and some air conditioning units being noisy. Spacious rooms are consistently highlighted as a positive, and in-room amenities like a refrigerator, microwave, and coffee maker are appreciated. However, issues with TVs not working, non-functional hairdryers, and unreliable card keys have been reported. Bathroom fixtures are a common point of contention, with mentions of leaking, inconsistent hot water (ranging from scalding to cold), low toilets, moldy grout, and worn towels and linens.

Dining & Food Quality
The hotel's breakfast service generally receives positive remarks, with many guests describing it as good, great, or awesome. The breakfast variety is often highlighted, including options such as eggs, bacon, sausage, pancakes, waffles, oatmeal, cereal, and fruit. A specialty coffee maker offering lattes and other beverages is a popular feature. However, a common complaint is that hot breakfast items and coffee can run out quickly, especially later in the service, and are not always promptly restocked, leading to cold food or limited choices. Some guests have also noted issues with broken waffle or pancake machines and a lack of utensils during busy periods.

Location & Accessibility
The hotel's central location is consistently praised by guests, making it a convenient location for various activities. It is described as easy to find and offers excellent proximity to the airport, making it ideal for travelers. For those visiting the mountains, the hotel is conveniently located near major ski areas like Vail and Beaver Creek, providing a more affordable base. Guests also appreciate its short driving distance to various restaurants and supermarkets. Parking is generally considered easy and the lot is well-lit, though some guests have occasionally found it full, especially when large vehicles are present.

Staff & Service
Guest feedback on staff and service is quite mixed. Many reviews commend the staff for being friendly, helpful, accommodating, and attentive, contributing positively to their stay. However, a significant number of guests have reported negative interactions, describing staff as rude, unenthusiastic, unhelpful, or uncooperative, particularly at the front desk. The check-in process has sometimes been problematic, with issues like unexpected early check-in fees and card keys frequently deactivating. A major recurring concern is the housekeeping policy; many guests were unaware that room cleaning is only provided upon request, leading to frustration over unserviced rooms and a lack of fresh towels unless specifically asked for. The shuttle service to the airport is mentioned, but some guests have experienced issues with its availability or receiving incorrect schedule information.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though some have noted challenges in finding suitable outdoor areas for pets. A point of contention for some guests is an early check-in fee, which they found unexpected. The hotel offers unique loft suites and multi-room suites that are particularly well-suited for larger families or groups, providing ample space and often multiple bathrooms. However, the room cleaning policy, which requires guests to specifically request service, is a recurring theme in reviews, often leading to frustration over unserviced rooms and a lack of fresh towels. While some guests find the hotel to be a good value compared to more expensive options in nearby ski resort areas, others feel it is overpriced given the condition of some of the facilities.