Best Western Plus Flowood Inn & Suites

The hotel consistently earns high praise for its exceptional staff friendliness and unwavering commitment to cleanliness, which together create a remarkably welcoming and comfortable atmosphere for guests. The quality and variety of the complimentary breakfast are frequently highlighted as a major draw, alongside the comfortable beds that ensure a restful night's sleep. The overall quiet atmosphere further contributes to a peaceful stay. This hotel is an excellent fit for medical visitors due to its convenient proximity to local hospitals, business travelers seeking a reliable and well-maintained base, and families looking for a comfortable and accommodating environment. To ensure the best experience, guests planning to use the indoor pool are advised to call ahead to confirm its operational status, as it is occasionally closed seasonally.

Facilities & Amenities
The hotel offers an indoor pool, which is a popular amenity, though many guests reported the water to be cold and wished for a water heater. Some found it confusingly described as "indoor/outdoor" due to open windows, and it is sometimes closed for the season, leading to disappointment for those expecting to swim. The fitness center is available but described as small, with limited equipment and an occasional unpleasant odor. Guests noted that the elevators can be slow and small, which may cause minor delays. While Wi-Fi generally works well, some guests experienced issues with the TV signal. A specific design flaw with the luggage carts made them difficult to use with soft-sided bags, causing items to fall.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its outstanding cleanliness, with rooms, bathrooms, and common areas frequently described as spotless and well-maintained, often noted for a fresh scent. Feedback on bed comfort is mixed; many found the beds very comfortable and conducive to a good night's sleep, while some experienced mattresses that were either too soft or too hard, and pillows were occasionally deemed terrible or thin. Bathrooms are praised for their cleanliness, hot water, and good water pressure, though some guests noted slippery tubs. Rooms are generally considered spacious, and some guests appreciated the extra tall ceilings on higher floors. Despite being busy, rooms are often reported as quiet, though some noted occasional noise from thin walls.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, frequently described as excellent, very good, and plentiful. The breakfast variety is highly appreciated, featuring a range of hot food options like eggs, sausage, and hash browns, alongside biscuits and gravy, cereals, and fresh fruit. The automatic pancake maker and the advanced coffee machine (offering espresso and cappuccino) are particularly popular features. Most guests found the food quality to be good, with items kept hot and fresh. The breakfast area itself is consistently praised for being very clean and well-maintained by attentive staff who ensure food is stocked and presented nicely.

Location & Accessibility
The hotel boasts a highly praised strategic location, offering convenient access to a variety of essential amenities and attractions. Guests appreciate its close proximity to shopping outlets, numerous restaurants (including walkable options), and gas stations. It is particularly beneficial for medical visitors due to its very close proximity to local hospitals and medical facilities, making it an ideal base for appointments or family support. The surrounding area is frequently described as safe and peaceful. While not directly on the freeway, access to major routes is straightforward. Parking is available and generally considered good and well-lit, though some guests found the parking area to be a bit far from the building entrance.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, courteous, and professional. Guests often highlight their willingness to go "the extra mile" and make everyone feel welcome and appreciated, contributing significantly to a positive experience. The check-in process is generally reported as quick and efficient, with staff often accommodating early arrivals. Housekeeping staff are also noted for their diligence in maintaining room cleanliness. The overall commitment to providing excellent customer service is a recurring theme, leading many guests to become repeat visitors due to the consistently high level of care and support received.

Additional Information
While the hotel maintains a non-smoking policy, some guests reported issues with smoke odors, suggesting a need for stricter enforcement, and some wished for designated outdoor smoking areas. The hotel operates with a no-pet policy, which caused inconvenience for some travelers with animals. Guests should be aware that the local city water quality in the area has been noted by some as having a distinct smell or containing lead, which can affect the shower and tub experience. The design of the luggage carts was a specific point of frustration for some, as items tended to fall off easily. Additionally, some guests observed that the hotel's decor appears older or dated in certain areas, suggesting a potential need for updates.