Best Western Plus Greenwell Inn

This hotel offers a memorable stay, distinguished by its central location in downtown Moab, making it a perfect base for exploring the area. Guests consistently highlight the hotel's exceptional cleanliness, the comfortable beds in its rooms, and the consistently friendly and helpful staff. The complimentary breakfast is also a significant draw, often described as delicious and varied. This hotel is particularly well-suited for sightseers and adventure seekers looking to visit nearby national parks like Arches and Canyonlands, as well as families and couples seeking a convenient and comfortable base with easy access to local dining and shopping. To enhance your experience, consider requesting a room away from the main road to minimize potential noise, and be aware that while the hotel maintains its charm, some areas reflect its older, motel-style construction.

Facilities & Amenities
Guests frequently praise the hotel's ample parking, often available directly outside rooms, which is a significant convenience. The outdoor pool and hot tub are popular amenities, providing a refreshing respite after a day of activities, though some guests noted they were occasionally closed for maintenance or renovation. The hotel also features a fitness center for those wishing to stay active. While the Wi-Fi generally receives positive remarks for its adequacy, a few guests experienced connectivity issues. The lobby area is described as inviting and well-appointed, offering a comfortable space with complimentary coffee and water. Many appreciate the guest laundry facilities, which are well-maintained and convenient for longer stays. Additionally, the hotel boasts a charming front porch and a rooftop patio that offer pleasant spaces to relax.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained, noting a fresh and pleasant atmosphere. The beds are frequently highlighted as very comfortable, ensuring a restful night's sleep. Rooms are generally found to be spacious, often equipped with a full-size microwave and refrigerator, and a coffee maker. However, a recurring concern is noise, with many guests reporting thin walls and floors leading to disturbances from adjacent rooms, upstairs neighbors, or street traffic. Some rooms, particularly those on the ground floor or near the front desk, are noted to be noisier. While the rooms are clean, some guests mention that the property is older and could benefit from updating, with occasional reports of issues like mold in bathrooms, slow-draining showers, or older televisions.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, often described as delicious, above average, and offering a good variety of choices. The breakfast typically includes hot items such as scrambled eggs, sausage, and hash browns, alongside pancakes, cereals, and pastries. The breakfast staff consistently receives glowing reviews for their friendliness, attentiveness, and efficiency in keeping the buffet well-stocked and the dining area clean. While the quality is generally high, some guests noted that the hot items could sometimes be cold or undercooked, and the variety of options remained consistent daily. The coffee is generally well-regarded, with a self-serve bar available. The hotel's proximity to a popular Mexican restaurant next door and other dining options within walking distance is also a major convenience.

Location & Accessibility
The hotel's central location in downtown Moab is a standout feature, frequently cited as perfect and highly convenient. Guests appreciate being able to walk to numerous restaurants, shops, and local attractions directly from the hotel. Its proximity to Arches National Park (a short drive) and Canyonlands National Park makes it an ideal base for exploring the region's natural wonders. The hotel offers ample parking, which is a significant advantage, especially given its downtown setting. While the location is excellent for accessibility, some guests noted that being on the main street can lead to street noise from traffic, particularly for rooms facing the road. Despite this, the overall convenience and walkability are overwhelmingly positive aspects of the hotel's location.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in process and the staff's willingness to assist with requests and provide local recommendations. Many reviews highlight specific instances of staff going above and beyond, such as assisting with medical emergencies, resolving reservation issues, or effectively managing unexpected situations like flash flooding. The breakfast staff are particularly noted for their warm and engaging demeanor, contributing significantly to a positive dining experience. While the vast majority of feedback is positive, a few guests reported isolated instances of unengaged or less welcoming front desk interactions, and some noted that housekeeping is on request rather than daily, which can be a point of adjustment for some travelers.

Additional Information
Guests who are members of the rewards program often appreciate the benefits and consistent quality associated with the brand. The hotel's housekeeping policy is typically on request, meaning rooms are not automatically serviced daily, which some guests prefer for privacy while others found it less convenient. Unique in-room features that guests have noted include a convenient bottle opener attached to the wall, a double shower head in some bathrooms, and the presence of wood floors rather than carpet, which many found contributed to a cleaner feel. The property maintains a distinct Southwest charm and a "homie" feel, setting it apart from more modern, sterile hotel designs.