Best Western Plus Hannaford Inn & Suites

This hotel offers a comfortable and convenient stay, often highlighted by its spacious suites that provide a home-like atmosphere, making it particularly suitable for families and business travelers seeking extended stays. Its prime location near a major mall and interstate access also makes it an excellent choice for sightseers and those attending local events. Guests frequently commend the friendly and accommodating staff, who strive to ensure a pleasant experience. To maximize your comfort, consider requesting a room away from the interstate to minimize noise, and be aware that while kitchenettes are available, you may need to request kitchenware from the front desk.

Facilities & Amenities
The hotel offers a range of amenities, though some are subject to ongoing issues. Guests appreciate the presence of an outdoor pool for relaxation, although some note its separate location from the main building and that it is not heated. A fitness center is available, though described as small. Many rooms feature kitchenettes with refrigerators and microwaves, which are highly valued for longer stays, though guests frequently report that these are not stocked with utensils, plates, or cookware, requiring requests to the front desk. Free Wi-Fi is consistently praised for its speed and reliability. However, a significant recurring concern is the elevator, which is frequently reported as being out of service, slow, or shaky, causing considerable inconvenience, especially for guests with luggage or mobility challenges.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests find their rooms to be clean and well-maintained, particularly highlighting updated bathrooms with good water pressure and spacious walk-in showers. However, a notable number of reviews mention issues such as dated furniture, worn decor, and occasional musty smells. Bed comfort varies widely; some guests praise the comfortable beds, while others report saggy mattresses, noisy springs, or beds that are too hard, impacting sleep quality. Noise can also be a concern, with some rooms experiencing significant highway noise or disturbances from neighboring rooms. Issues like plumbing problems, non-working outlets, and inadequate bathroom lighting are also occasionally reported.

Dining & Food Quality
The hotel's complimentary breakfast is a significant draw for many guests, often described as delicious and offering a great variety. Options typically include hot food items like eggs, sausage, and waffles, alongside cereals, pastries, and fruit. Guests appreciate the availability of a coffee station with various options, including espresso and cappuccino, and some note the presence of gluten-free and dairy-free alternatives upon request. The staff in the breakfast area are frequently praised for their attentiveness and hard work. However, some guests have reported inconsistencies in food quality, such as dry or salty items, and occasional issues with items running out or coffee machines being empty, leading to disappointment.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy access to the interstate and placing guests conveniently near the Kenwood Mall, numerous restaurants, and various shopping options. This makes it an ideal base for exploring the area or attending local events. Guests generally feel that the neighborhood is safe. While parking is available, some guests have noted that the lot can be small or crowded, and issues with poor lighting in certain areas of the parking lot have been mentioned. The hotel's proximity to the highway, while convenient for travel, can also lead to traffic noise in rooms facing the interstate.

Staff & Service
The staff at this hotel consistently receives high praise, with guests frequently describing them as exceptionally friendly, kind, helpful, and accommodating. Many reviews highlight their willingness to go above and beyond to assist guests, from providing local recommendations to helping with luggage. The check-in process is generally reported as smooth and efficient. Guests appreciate the attentive service from the front desk team and the breakfast staff, who are noted for their hard work and pleasant demeanor. While the vast majority of feedback is positive, a few isolated instances of communication challenges or perceived unresponsiveness to specific issues have been mentioned, but overall, the staff's dedication to guest satisfaction is a standout feature.

Additional Information
Guests should be aware that the hotel appears to be undergoing renovations, which some reviews suggest are much needed and contribute to an improved experience, while others note that the workmanship of some updates is not perfect. A significant and recurring issue mentioned by numerous guests is the elevator being out of service for extended periods, sometimes for months, forcing guests to use the stairs, which can be a major inconvenience, particularly for those on higher floors or with mobility issues. Some guests have also noted that the hotel's laundry facility was closed during their stay. The hotel is generally considered a good value for the price, especially given its spacious rooms and convenient location.